Reservation Officer

3 weeks ago


Johor Bahru, Malaysia FIVES HOTEL MELDRUM Full time

**Job description**

**JOB DESCRIPTION**
1. Responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms.

2. Ensures that reservation hotlines are attended to at all times to meet daily business needs. He / She is responsible for creating, updating, and maintaining reservation records promptly in accordance with guests' booking confirmations.

3. Responsible to tracks future room availability and helps develop forecasts for room revenue and occupancy.

4. Preparing the list of expected arrivals for the front office, assisting in pre-registration activities and processing advance reservation deposits.

5. Willing to learn on types of rooms the property has, their locations and layouts, as well as the available packages.

6. Updates the availability of rooms via distribution channels such as GDS, OTA and web booking systems, and follows all policies and procedures of the property for compliance and quality assurance expectations.

**WORK ENVIRONMENT**
Ø Various inside and outside locations with varying temperatures and floor surfaces.

**OTHER REQUIREMENTS**

Ø Maintaining confidentiality within the organization and protect any information that classified as confidential.

Ø Maintaining honesty and integrity with superior, subordinates and guests.

Ø Must be willing to work flexible hours, including evenings and weekends to support hotel operations or events.

Ø Complying with the company’s grooming standard.

Ø Must be willing to travel to conduct business if required.

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (preferred)


  • Reservation Officer

    2 months ago


    Johor Bahru, Malaysia Trove Johor Bahru Full time

    Produce and check daily reports, ensuring that the previous day’s reservations are accurate and confirmations are sent. - Maintain room rates on the company systems and spot-check third party websites (OTAs) to ensure accuracy of rates and allotments - Monitor incoming bookings and flagging any concern dates with the Sales Department - Manage room...

  • Reservation Executive

    3 weeks ago


    Johor Bahru, Malaysia VIVA BESTARI INN SDN BHD Full time

    We are looking for a capable and friendly Reservation Executive to work at our Reservation Department. In this role, your duties will include handles requests from guests, companies and travel agents via phone or other platforms. Ensure booking information is input correctly into the system and maintain update room vacancies on online booking...


  • Johor Bahru, Malaysia VIVA BESTARI INN SDN BHD Full time

    We are looking for a capable and friendly Reservation Executive to work at our Reservation Department. In this role, your duties will include handles requests from guests, companies and travel agents via phone or other platforms. Ensure booking information is input correctly into the system and maintain update room vacancies on online booking...


  • Johor Bahru, Malaysia VIVA BESTARI INN SDN BHD Full time

    We are looking for a capable and friendly Reservation Executive to work at our Reservation Department. In this role, your duties will include handles requests from guests, companies and travel agents via phone or other platforms. Ensure booking information is input correctly into the system and maintain update room vacancies on online booking...

  • Reservation Supervisor

    2 months ago


    Johor Bahru, Malaysia Thistle Hotels & Resorts Full time

    **Core Work Activities**: - Assist our callers to book hotel reservations. - Be able to successfully convert shoppers to bookers. - To liaise closely with Assistance Manager, hotel-based Group Coordinators, Front Office and Sales teams. **Main Duties**: - To be aware of the hotel availability at all times and selling rates for the day. - Handles guest and...


  • Johor Bahru, Malaysia Thistle Hotels & Resorts Full time

    **Core Work Activities**: - Assist our callers to book hotel reservations. - Be able to successfully convert shoppers to bookers. - To liaise closely with Assistance Manager, hotel-based Group Coordinators, Front Office and Sales teams. **Main Duties**: - To be aware of the hotel availability at all times and selling rates for the day. - Handles guest and...

  • Reservation Manager

    2 weeks ago


    Johor, Malaysia Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Service Coordinator

    3 weeks ago


    Johor Bahru, Malaysia KSL PROPERTIES SDN BHD Full time

    1. Register guests and assigns rooms. Accommodates special requests whenever possible. 2. Assists in pre-registration and blocking of rooms for reservations. 3. Thoroughly understand and adheres to proper credit, check - cashing, and cash handling policies and procedures. 4. Understands room status and room status tracking. 5. Knows room locations, types of...


  • Johor, Malaysia Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...


  • Johor Bahru, Malaysia Lotus Desaru Beach Resort Full time

    **Job Summary** **Responsibilities** - Adaptability: Effectively adjust to changes in work tasks or the work environment. - Building Trust: Interact with others in an honest, fair, and respectful manner, giving others confidence in the intentions of the organization. - Communication: Clearly convey information and ideas through various media; engage the...


  • Johor Bahru, Malaysia The Avenue M Full time

    Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guest. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with...


  • Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guest. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's...


  • Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guest. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's...


  • Johor Bahru, Malaysia G5 Hotel & Serviced Apartment Full time

    Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available...


  • Johor Bahru, Malaysia G5 Hotel & Serviced Apartment Full time

    Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available...


  • Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **Position Title**: Front Office Supervisor **Reports to**: Front Office Manager/ Duty Manager **FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES**: 1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts...

  • Front Office Manager

    2 months ago


    Johor Bahru, Malaysia Holiday Inn Johor Bahru City Centre Full time

    **Job Summary**: Managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location. **Job Types**: Full-time, Permanent **Salary**: From RM7,000.00 per...


  • Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...


  • Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...


  • Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...