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Service Delivery Manager

4 months ago

Johor Bahru, Malaysia AirTrunk Full time

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers, the world's most transformational companies. And we're doing so sustainably, for today and tomorrow.

Having opened Australia's first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors, including Macquarie Group, this is just the beginning

Join us at AirTrunk, where the cloud meets the ground.

**A Snapshot**

As the Service Delivery Manager, reporting to the Service Delivery Director (who is based in Singapore), you will engage with multiple internal teams including design, development, operations, solutions, legal, finance and security, and make your mark in a number of ways:

- Be a critical customer interface and handle important customer relationships
- Lead and run end to end data centre customer fit-outs delivery, from project initiation to delivery ensuring adherence to project scope of work, budget and timeline
- Work with customers to define data hall fit-out requirements, deliverables and timelines

**Your Day to Day**:

- Work closely with the AirTrunk Legal team to prepare customer Service Orders to document fit-out scopes, delivery breakthroughs, and budgets
- Coordinate and facilitate customer project meetings, and handle project documentation including RFI trackers, shop drawings submissions, technical submittals, and project closeout
- Project manage, in conjunction with the development team, customer fit-outs being delivered by AirTrunk on behalf of customers, including meticulous scope control, to ensure all customer expectations are met
- Acquire design and budget approvals from customers, conduct risk analysis, and provide reporting throughout customer fit-outs construction
- The primary point of contact with customers throughout the fit-out process, onboarding, and integration with Operations
- Facilitate customer onboarding including coordinating introductory meetings
- Coordination of customer provided equipment acceptance between Early Access and RFS, including racks, servers, network equipment etc
- Support customer audits and inspections throughout the development and fit-out process
- Ensure Early Access, Ready for Service, and other customer contractual requirements are met; coordinate with internal teams to track and maintain compliance with all contract obligations
- Ongoing, support customer BAU with the preparation of customer operational reporting, including SLA, security, and other reporting as required by the customer.
- Project manage customer projects post-RFS on behalf of customers, including structured cabling, Electronic Security Systems, BMS interfaces, Electrical Distribution Systems i.e PDUs, TOBs, etc
- Adhoc tasks such as developing programs, participating in design reviews, preparing budget, acquiring customer approvals, assisting in managing incidents, etc.

**Requirements**:

- 5+ years of project management experience in critical environments
- Data centre project management or facilities management experience is preferred
- Ideally, project management (PMP) certification
- Customer-focused and can establish positive relationships with customers
- Able to track and synthesize large amounts of data and prepare valuable reports and summaries for management and customers
- Ability to manage urgent, complex tasks and competing priorities and ability to express ideas clearly in written and verbal communications with strong attention to detail
- Strong proficiency with Microsoft Office including Sharepoint, Outlook, Word, Excel, PowerPoint, ProMapp, Procore, MS Projects, Bluebeam

**The AirTrunk Culture**:
The pace of our industry means you'll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values; going above and beyond, and being dynamic, transparent and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We've created a flexible and safe working environment where everyone feels welcome, heard, and equal regardless of age, disability, gender, gender expression, marital or parental status, race, colour, religion or belief, national origin, sexual orientation or veteran status.

With a range of exciting employee benefits for you to choose from, we'll help you stay positively charged in both your work and life.

**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organization location. AirTrunk is not responsible for any fees related to unsolicited resumes.