Telemarketing Operation Manager

7 months ago


Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

**Requirements**
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in telemarketing, customer service or call centre, preferably in a managerial role.
- Familiarity with sales techniques and strategies.
- Proficiency in MS Office suite.
- Ability to handle objections and difficult situations with professionalism and tact.
- Excellent leadership and management skills with the ability to motivate and inspire a team.
- Results-driven mindset with a focus on exceeding sales goals and driving revenue growth.
- Ability to analyse data and generate meaningful insights to enhance telemarketing strategies.
- Proficiency in using telemarketing software and CRM systems.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Knowledge of telemarketing laws and regulations.
- Ability to adapt and thrive in a fast-paced and dynamic environment

**Responsibility**
- Develop and implement telemarketing strategies and campaigns to generate leads, increase sales, and meet monthly targets.
- Oversee a team of telemarketers, providing guidance, coaching, and training to maximize their performance.
- Monitor and evaluate telemarketing calls to ensure quality standards are met and provide feedback to improve performance.
- Create and maintain a positive and motivating work environment that encourages team collaboration and individual growth.
- Conduct regular sales meetings to review progress, share best practices, and provide training on new products or promotions.
- Analyze sales data and metrics to identify trends, opportunities, and areas for improvement.
- Stay updated on industry trends and competitor activities to identify potential business opportunities and adjust strategies accordingly.
- Track and report on telemarketing performance and present findings to senior management.
- Ensure compliance with relevant laws, regulations, and company policies during telemarketing activities.

**Benefits**
- **Salary range: RM5,000 - RM10,000 ** (Basic + Commission)
- Annual leave 16 days per annum after confirmation*
- Medical & hospitalization covered
- EPF, SOCSO and EIS covered
- Monday - Friday: 10:00am - 7:00pm
- Alternate Saturday: 10:00am - 7:00pm
- Off day: Sunday & Singapore Public Holiday
- Office location within walking distance from LRT station (Ampang Park & KLCC station)

**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

Pay: RM5,000.00 - RM10,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Fixed shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your nationality?
- What is your date of birth?
- What is your salary expectation?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Telemarketing: 5 years (preferred)
- Call Center: 5 years (preferred)
- Leadership: 5 years (preferred)

**Language**:

- English (preferred)
- Mandarin (preferred)



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