Service Management

**JOB SUMMARY** **JOB RESPONSIBILITY** - Responsible for attending customer complaints and customer liaison to ensure customer requirements are met - Offer reasonable alternatives to resolve customer complaints promptly and professionally - Implement and efficient follow-up practice with the objective to deliver excellent service standard - Monitor,...

**JOB SUMMARY** **JOB RESPONSIBILITY** - Responsible for attending customer complaints and customer liaison to ensure customer requirements are met - Offer reasonable alternatives to resolve customer complaints promptly and professionally - Implement and efficient follow-up practice with the objective to deliver excellent service standard - Monitor,...

Position : Customer Service Call Centre Location : Sec 13 Petaling Jaya Salary Range : RM 2,700 - RM 3,100 Working Hours : 10am - 8pm Days : 5 days a week including weekend **Job Scope** - Executing and supporting marketing-led campaigns in the acquisition and retention of StarHub customers - Managing telesales in-house and outsource partners -...

**Responsibilities**: - Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints. - Researching required information using available resources. - Handling and resolving customer complaints regarding clients’ products and customer service problems. - Providing customers with the...

**Position** : Customer Care **Salary** : RM 2,800 - RM 3,500 **Location** : Asia Jaya, PJ **Working Days** : 5 days a week ; Rest on weekend once a month 10.00am - 7.00pm / 1.00pm - 10.00pm - Provide operational support to clients by answering calls and online queries, and provide technical solution to the issues. - Identify and provide feedback from...

Position : Customer Service Executive Work location : Petaling Jaya, Selangor Industry : Paper Merchant Company (Printing, Packaging, Publishing and stationery) Salary range : RM 2,500 - RM 3,500 **Responsibilities**: - To attend customers enquiries and handle customers’ complaints to ensure complaints are promptly addressed within the departmental...

Position : Customer Service Executive Work location : Petaling Jaya, Selangor Industry : Paper Merchant Company (Printing, Packaging, Publishing and stationery) Salary range : RM 2,500 - RM 3,500 **Responsibilities**: - To attend customers enquiries and handle customers’ complaints to ensure complaints are promptly addressed within the departmental...

Position : Sales Manager Work location : Petaling Jaya, Selangor Industry : Paper Merchant Company Salary range : RM 4,000 - RM 7,000 Working Hours : 8.00 am - 6pm (Mon - Fri) Preferably someone with paper, printing, manufacturing raw material or packaging knowledge **Responsibilities** - Servicing the need of existing and new customers. - Familiar...

**Job Responsibilities;** - Responsible for day-to-day customer service support, including sales order entry and invoicing management. - Actively liaise with customers, factory, respective product DCs, demand planner, supply planner, finance, sales and marketing department to expedite shipment and resolve any matters that may impede customer order...

We at PLAY manages homestays, villas, and resorts across Malaysia specializing in areas such as Cameron Highlands, Bukit Tinggi, Janda Baik, and Melaka. We are looking for passionate individuals to join our team in growing the company further. **Responsibilities**: - Assist guest in making room reservation or response to any reservation inquiries. - Ensure...

Job Descriptions: - Mainly in answering calls from customers - Handle inquiries and complaints from customers - Key in and update existing data - Manage and organize records and files - Prepare relevant reports as needed - Provide general data entry support across many teams on an ad-hoc basic Job Requirements: **Job Types**: Full-time,...

We are committed in providing on-the-job experience and mentoring to prepare the interns for real working experience on the following areas. - Collaboration and Stakeholder Management: Develop effective communication and collaboration skills to work with cross-functional teams and understand stakeholder requirements, contributing to the delivery of...

**Responsibilities**: > Register and service walk-in shoppers who want to obtain loyalty card at Starling shopping mall counter, Damansara Utama; - Man the Starling loyalty booth counter at shopping mall - answer queries related to mall loyalty program and process the loyalty card. **Requirements**: - To work from 10am to 10pm (Mall operating hours); - To...

**Job description**: - Help drive performance, customer-centric culture, and one inspiring environment aligned with Customer Experience strategy and business plan. - Provide outstanding leadership and motivation, and take ownership of team results in continuously monitor team performance and highlight discrepancies with action taken on the spot to align...

**Responsibilities**: - Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints. - Researching required information using available resources. - Handling and resolving customer complaints regarding clients’ products and customer service problems. - Providing customers with the...

**Job description**: - Help drive performance, customer-centric culture, and one inspiring environment aligned with Customer Experience strategy and business plan. - Provide outstanding leadership and motivation, and take ownership of team results in continuously monitor team performance and highlight discrepancies with action taken on the spot to align...

We are looking for an enthusiastic IT Service Delivery Manager who is passionate about technology, fascinated by its unlimited possibilities and can join us in our digital transformation journey. What we ask - proven expertise in the IT field in managed service environments - Familiar with Cloud essentials withing SAP environment and knowledgeable on...

Be a guardian of the global master data template to ensure integrity of the global operating model is maintained. Ensure adherence to the global (and cross functional) create/modify/delete data management processes applicable in BAT's global systems by all data users, ensuring that any issues with data integrity or misalignment between systems are resolved...

**Responsibilities**: - JOB RESPONSIBILITY - NO Marketing or Sales involved - Fast-paced environment processing customer request - Identify and handle customer enquiries till completion, ensuring highest accuracy and customer satisfaction. - Possess strong ownership and responsibility to complete assigned tasks within the timeline. - To be a good...

**Industry**: Chiropractic & Physiotherapy Center (Clinic). This position is to ensure our customers receive a friendly welcome and be assisted in their enquiries, booking, and scheduling of our practitioner's services. **Working hours**:5 Working Days and 2 Offdays per week. - Monday - Friday: 9.30am -7.30pm - Saturday & Sunday : 8.30am - 6.30pm **Job...