Salesforce and Cti Business Analyst
7 days ago
Are you a Salesforce and JustCall / Five9 maven?
- Do you aspire to be a leader in a small, but growing call center operation?
- Do you want to make an impact on the livelihoods of your teammates?
- Do you want to work from home for only one client?
As a developer, we source our own projects off-market. We make millions of cold calls a month to motivated property sellers. Over time, we develop a relationship with those who might be interested in selling to us.
We are migrating our CRM to Salesforce with JustCall. We need a self-directed leader to join us, implement the CRM for our call center, and optimize its performance.
This is a 40 hours / week remote position. Work hours are 9am - 6pm US EST Monday through Friday.
**Responsibilities**
- Implement Salesforce and CTI in call center environment.
- Administrate and manage the CRM in a call center environment.
- Troubleshoot Salesforce and CTI problems.
- Optimize our call center performance with analytics and process improvements.
- Accountable for on-time, high-quality software project deliveries.
- Accountable for all KPI reporting and analysis, including recommending data-driven solutions for business problems.
- Provide excellent professional ‘customer service’ to all stakeholders and end users.
- Perform end-to-end cross-discipline leadership and project management.
- Train all stakeholders on proper use of the CRM and associated software.
- Meet the end goals of all stakeholders.
- Communicate frequently with stakeholders.
**Requirements**:
- 4+ years’ experience with Salesforce.
- 2+ years’ experience with JustCall or Five9.
- Experience optimizing call center performance with Salesforce, JustCall, and CTI.
- Experience with predictive dialer software.
- Experience troubleshooting Salesforce and CTI problems in a call center environment.
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Professional development
- Work from home
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
-
Senior Business Analyst Salesforce CRM
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TENTEN Partners Full timeJob Description:As a Business Analyst CRM, you will head business analysis for Salesforce CRM solutions, ensuring they meet business needs.You will gather requirements, document processes, and drive system optimisation.Your responsibilities will include supporting digital transformation to enhance customer experience and efficiency, ensuring smooth...
-
Business Systems Analyst
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Oliver James Full timeAt Oliver James, we require a CRM Business Analyst to lead the Salesforce development, implementation, and maintenance of our digital platform.This role involves working closely with teams to understand customer and vendor needs, enhancing Salesforce features to meet business requirements.Responsibilities include reviewing business processes with users to...
-
Salesforce Business Process Expert
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Oliver James Associates Full timeLead Salesforce Implementation for Insurance FirmWe are working with a top-tier insurance company to find an experienced CRM Business Analyst.This role involves leading the development, implementation, and maintenance of the digital platform using Salesforce.Job Overview:The successful candidate will be responsible for overseeing the entire Salesforce...
-
Salesforce Developer
6 days ago
Kuala Lumpur, Malaysia AMK Technology Sdn Bhd Full time**Responsibilities** - Collaborating with business analysts and project managers to gather and analyze requirements. - Creating and maintaining technical documentation, including design specifications, test plans, and user guides. - Ensuring the quality and performance of Salesforce solutions through rigorous testing and debugging. - Staying up-to-date with...
-
Salesforce Business Process Optimiser
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Oliver James Full timeJoin us at Oliver James as we search for a skilled CRM Business Analyst to develop, implement, and maintain our digital platform on Salesforce.This role involves collaborating with teams to understand customer and vendor needs, enhancing Salesforce features to meet business requirements.Responsibilities include reviewing business processes with users to...
-
Salesforce Solutions Architect
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sika Full timeWe are seeking a seasoned Salesforce Solutions Architect to drive the design, development, and implementation of custom solutions on the Salesforce platform. This expert will be responsible for designing, developing, testing, and deploying custom solutions using Apex, Visualforce, Lightning Web Components, and other Salesforce technologies.About the...
-
Business Analyst CRM
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TENTEN Partners Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from TENTEN PartnersExciting Opportunity: Business Analyst – CRM SalesforceAre you an experienced Senior Business Analyst with expertise in CRM Salesforce and Contact Center Technologies? Join a prestigious MNC Financial Institution in Kuala Lumpur, Malaysia, and...
-
Salesforce CRM Integration Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TENTEN Partners Full timeRequired Skills and Qualifications:8-15 years of experience as a Business Analyst in CRM SalesforceExpertise in Salesforce CRM integration with Contact Center technologies (Genesys experience is a plus)Strong background in business process analysis, solution design, and system implementationExperience in digital transformation and improving customer...
-
Software Developer
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sika Full timeWe are seeking a highly skilled Software Developer specializing in Salesforce to join our team. As a Salesforce developer, you will be responsible for the design, development, testing, and implementation of custom solutions on the Salesforce platform.About SikaSika is a leading specialty chemicals company with over 100 years of experience. We have...
-
Salesforce Technical Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nintex Full timeAbout Nintex: We are a global leader in process intelligence and automation, trusted by over 10,000 organizations across 90 countries. Our customers rely on our platform to accelerate their digital transformation journeys.We foster a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is...
-
Salesforce Developer
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nintex Full timeAbout Nintex: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...
-
Salesforce Solution Architect
2 weeks ago
Kuala Lumpur, Malaysia BAE Systems Full time**Location(s): Asia-Pacific & Middle East : Malaysia : Kuala Lumpur** BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage...
-
Salesforce Consultant
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Net2Source Inc. Full timeTechnical Recruiter (APAC) at Net 2 Source LLP.ResponsibilitiesTo build Salesforce applications using Apex and Visualforce and leverage the full capabilities of the Salesforce platform.Create/modify existing controllers, controller extensions, and triggers across all platforms.Develop custom applications using Salesforce.com and integrating Salesforce.com...
-
Salesforce Consultant
1 week ago
Kuala Lumpur, Malaysia DKSH Full time**Location**:Kuala Lumpur, MY, MY**Job Function**:Information Technology**Requisition Number**:149061**Description**: **Job Summary** We are seeking a detail-oriented, organized, and skilled Salesforce practitioner to join our team. You will be required to manage Salesforce projects, including implementations, enhancements, and customizations to drive...
-
Business Analyst
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Oliver James Associates Full timeBusiness Analyst - CRM and Contact CenterOliver James Associates Kuala Lumpur, MalaysiaPosted 3 days ago | Hybrid Job | Permanent | BenefitsPosition: CRM and Contact Center Business AnalystLocation: Regional Office, Leading International Insurance CompanyType: Full-timeAbout UsOur client is a leading international universal insurance provider with a strong...
-
Salesforce Developer
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Astek Full timeAstek Federal Territory of Kuala Lumpur, MalaysiaDirector of Business Operations at ASTEK MALAYSIA SERVICES SDN. BHD.** Min1 year contract and extendable depending on Performance reviewPosition OverviewWe are looking for a mid to senior-level Salesforce Administrator/Developer who is proficient in both configuration and development. The ideal candidate will...
-
Salesforce Developer
2 weeks ago
Kuala Lumpur, Malaysia Strato Solutions Sdn Bhd Full time**Job Description & Skillset Requirement** We are looking for Team Member (Salesforce) who will help to perform support on behalf of Retail Technology Solutions (RTS) to Retail Operation with regards to Salesforce solutions such as Sales Cloud, Service Cloud and Marketing Cloud. The person will be tasked (but not limited to): 1. To gather requirement from...
-
Salesforce Functional
2 weeks ago
Kuala Lumpur, Malaysia Strato Solutions Sdn Bhd Full time**Job Description & Skillset Requirement** We are looking for Team Member (Salesforce) who will help to perform support on behalf of Retail Technology Solutions (RTS) to Retail Operation with regards to Salesforce solutions such as Sales Cloud, Service Cloud and Marketing Cloud. The person will be tasked (but not limited to): 1. To gather requirement from...
-
Salesforce Consultant
1 week ago
Kuala Lumpur, Malaysia DKSH Corporate Shared Services Centre Full timeAbout DKSH DKSH’s purpose is to enrich people’s lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology. Delivering life-saving drugs to hospitals, bringing high-quality...
-
Business Operations Manager
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Astek Full timeAstek, a leading IT services and consulting company in Malaysia, is seeking a skilled Salesforce Developer to join our team.Job OverviewWe are looking for a mid to senior-level professional with expertise in Salesforce configuration, development, and administration. The ideal candidate will have a strong understanding of Salesforce Flows, experience with...