Salesforce and Cti Business Analyst

6 months ago


Kuala Lumpur, Malaysia Lot Squared Development Full time

Are you a Salesforce and JustCall / Five9 maven?
- Do you aspire to be a leader in a small, but growing call center operation?
- Do you want to make an impact on the livelihoods of your teammates?
- Do you want to work from home for only one client?

As a developer, we source our own projects off-market. We make millions of cold calls a month to motivated property sellers. Over time, we develop a relationship with those who might be interested in selling to us.

We are migrating our CRM to Salesforce with JustCall. We need a self-directed leader to join us, implement the CRM for our call center, and optimize its performance.

This is a 40 hours / week remote position. Work hours are 9am - 6pm US EST Monday through Friday.

**Responsibilities**
- Implement Salesforce and CTI in call center environment.
- Administrate and manage the CRM in a call center environment.
- Troubleshoot Salesforce and CTI problems.
- Optimize our call center performance with analytics and process improvements.
- Accountable for on-time, high-quality software project deliveries.
- Accountable for all KPI reporting and analysis, including recommending data-driven solutions for business problems.
- Provide excellent professional ‘customer service’ to all stakeholders and end users.
- Perform end-to-end cross-discipline leadership and project management.
- Train all stakeholders on proper use of the CRM and associated software.
- Meet the end goals of all stakeholders.
- Communicate frequently with stakeholders.

**Requirements**:

- 4+ years’ experience with Salesforce.
- 2+ years’ experience with JustCall or Five9.
- Experience optimizing call center performance with Salesforce, JustCall, and CTI.
- Experience with predictive dialer software.
- Experience troubleshooting Salesforce and CTI problems in a call center environment.

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Professional development
- Work from home

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- Overtime pay



  • Kuala Lumpur, Malaysia Lot Squared Development Full time

    **Salesforce Developer/Admin** **100% remote** **Position Type: Full-time** **Work Hours: 9am to 6pm US EST, Monday to Friday (non-negotiable)** **About Lot Squared Development**: Lot Squared Development is a leading real estate investment company specializing in the development of high-profile luxury homes and boutique condominiums in Washington, DC....

  • Salesforce Developer

    6 months ago


    Kuala Lumpur, Malaysia AMK Technology Sdn Bhd Full time

    **Responsibilities** - Collaborating with business analysts and project managers to gather and analyze requirements. - Creating and maintaining technical documentation, including design specifications, test plans, and user guides. - Ensuring the quality and performance of Salesforce solutions through rigorous testing and debugging. - Staying up-to-date with...

  • Salesforce Developer

    3 months ago


    Kuala Lumpur, Malaysia Lenovo Full time

    **General Information**: - Req #- WD00071154- Career area: - Information Technology- Country/Region: - Malaysia- State: - Wilayah Persekutuan Kuala Lumpur- City: - Kuala Lumpur- Date: - Monday, September 9, 2024- Working time: - Full-time**Additional Locations**: - Malaysia - Kuala Lumpur - Kuala Lumpur - Malaysia - Selangor - Selangor Darul Ehsan **Why...


  • Kuala Lumpur, Malaysia BAE Systems Full time

    **Location(s): Asia-Pacific & Middle East : Malaysia : Kuala Lumpur** BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage...

  • Salesforce Consultant

    6 months ago


    Kuala Lumpur, Malaysia DKSH Full time

    **Location**:Kuala Lumpur, MY, MY**Job Function**:Information Technology**Requisition Number**:149061**Description**: **Job Summary** We are seeking a detail-oriented, organized, and skilled Salesforce practitioner to join our team. You will be required to manage Salesforce projects, including implementations, enhancements, and customizations to drive...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan 3S Talent Search Sdn Bhd Full time

    **Job Summary**: 1. Operational Oversight: - Provide comprehensive operational support to various business functions. - Collaborate with department heads to ensure smooth day-to-day operations. - Streamline processes to enhance efficiency and reduce operational bottlenecks. - 2. Cross-Functional Coordination: - Act as a liaison between different...


  • Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** An exciting opportunity awaits in ASW - we are in partnership with rapidly expanding Australian end-to-end payments and rewards solutions customized to meet the requirements of business owners. Join us in shaping the future of our business operations. As a Salesforce Administrator, you'll spearhead the enhancement of our CRM and...

  • Salesforce Developer

    7 months ago


    Kuala Lumpur, Malaysia Infodrive Solutions Sdn Bhd Full time

    Hi! We are looking for a passionate 'Salesforce Developer' with at least 3+ years of working experience. - Position : Salesforce Developer - Experience : 3+ Years - Location : Kuala Lumpur, Malaysia - Position Type : Permanent Position - Language Preference : Bahasa Malaysia - Note: - Language Preference for Bahasa Malaysia applies! **JD**: **Required...

  • Salesforce Consultant

    6 months ago


    Kuala Lumpur, Malaysia DKSH Corporate Shared Services Centre Full time

    About DKSH DKSH’s purpose is to enrich people’s lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology. Delivering life-saving drugs to hospitals, bringing high-quality...

  • Salesforce Developer

    7 months ago


    Kuala Lumpur, Malaysia Munich TES Full time

    **What To Anticipate**: Thrive in a dynamic and challenging environment, experiencing an enjoyable and international work culture. Influence the trajectory of the rapidly growing Salesforce sector within our business. **Task Description**: - Integrate Salesforce with other systems, such as ERP, CRM, or marketing automation platforms, to ensure seamless...

  • Business Analyst

    6 months ago


    Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    About the Role We are offering 6 months internship to be associated with Swift APAC Business Analyst team. As a Business Analyst intern, you will be responsible for the analysis of data to derive value for decision-making and strategy formation. You will also be able to work with a team of analysts in contributing to a variety of activities, e.g. monitor...

  • Salesforce Developer

    7 months ago


    Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** Our partner is a leading provider of executive education aiming to become the Netflix for learning, reaching 10 million users in the next decade. Through virtual events and a subscription-based leadership library, they offer unique content from international speakers to help businesses upskill their employees and thrive. They're a small...

  • Salesforce Developer

    6 months ago


    Kuala Lumpur, Malaysia Nintex Full time

    **About Nintex**: At Nintex, we are transforming the way people work, everywhere. Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily...


  • Kuala Lumpur, Malaysia BAE Systems Full time

    BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. **Role Description** **Core...

  • Salesforce Developer

    6 months ago


    Kuala Lumpur, Malaysia INSCALE Full time

    **Responsibilities**: - You will develop new solutions and features as part of a very well-functioning Scrum team- Your focus will be Salesforce, which is Topdanmark's strategic platform for customer data and sales processes and therefore also the natural starting point for the vast majority of future solutions.- Salesforce is also central in supporting...


  • Kuala Lumpur, Malaysia DKSH Full time

    **Location**:Kuala Lumpur, MY, MY**Job Function**:Information Technology**Requisition Number**:153693**Description**: **Essential Responsibilities** - Salesforce Configuration and Enhancement- Collaborate closely with product owners and business users to gather a clear understanding of business objectives and processes. - Create functional specifications...


  • Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** Our partner is an Australia-based healthcare provider company. They are looking for a Salesforce Administration/Developer to collaborate with the internal Salesforce development team in maintaining and leveraging the system to ensure the best business experience. **Key Responsibilities**: - Oversee User Management for all user and...


  • Kuala Lumpur, Malaysia BAE Systems Full time

    BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. **Role Description** **Core...


  • Kuala Lumpur, Malaysia Delivery Hero Full time

    About the opportunity We are seeking a **Salesforce Administrator **to join our regional team in Malaysia. This is a regional role and you will be part of the foodpanda and Delivery Hero Salesforce team. You will sit with the local team in the APAC region. You will be exposed to all levels of Salesforce work in a highly developed and functional team...


  • Kuala Lumpur, Malaysia BAE Systems Full time

    **Location(s): Asia-Pacific & Middle East : Malaysia : Kuala Lumpur** BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage...