Customer Support Specialist
6 months ago
**Summary of Responsibilities**:
- Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
- Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
- To exceed customers expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
**Requirements**:
- High School/Diploma/Degree with minimum 6 months working experience in Customer Service.
- Fluent in Korean language and basic English.
- Good in both time management & people development skills
- MS Office operating and typing skills
- Interpersonal skills
- Problem Solving skills
- Telephone etiquettes
- Able to work on weekends and rotational shift
- Willing to work in Shift rotates (24 hours)
- Able to work on weekends and public holidays
**Working Hours**:
- Mon to Sun, 5 days in a week (Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break)
**Benefits**
- Working permit provided (Renewable).
- 1 way flight ticket to Malaysia provided.
- Airport pickup service provided.
- Temporary accommodation 14 days
- Opening bank account
- Scheduled van shuttle operated
- Other allowances: Performance incentives, and Night shift allowances
- Annual leave 12 days
- Sick leave 14 days
- Medical insurance
- Career growth
- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM7,800.00 - RM8,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)
Application Question(s):
- Are you willing to work on 24/7 Rotational Shift?
- When is your availability to join?
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Korean (preferred)
- English (preferred)
-
Customer Support Specialist
6 months ago
Petaling Jaya, Malaysia Bjak Full time**About Us** Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths are in navigating...
-
User Support Specialist
6 months ago
Petaling Jaya, Malaysia Modello Search Sdn Bhd Full time**Role Description** This is a full-time hybrid role as a User Support Specialist at GoFluence. As a User Support Specialist, you will be responsible for providing general support and troubleshooting assistance to customers. You will analyze and identify issues, resolve problems, and provide excellent customer support. The company is based in Seksyen 16,...
-
Customer Service Specialist
6 months ago
Petaling Jaya, Malaysia SummitNext Technologies Sdn Bhd Full time**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...
-
Customer Success Specialist
6 months ago
Petaling Jaya, Malaysia FastLane Group Full timeA cloud-based payroll and HR management system, compliant in multiple regions, is seeking a Customer Success Specialist for their team in Kuala Lumpur, Malaysia, with some remote work flexibility. The system helps businesses streamline processes, save time, and enhance efficiency, having assisted over 400 firms in digital transformation. - Full-time hybrid...
-
Technical Support Specialist
6 months ago
Petaling Jaya, Malaysia PRISM+ Full time**Responsibilities of Technical Support Specialist but are not limited to**: - Managing the installation and configuration of electronic displays (monitors and TVs) and PC hardware, as well as the installation of electronic display software and drivers. - Maintaining and repairing IT equipment and peripheral devices. - Be on-site to conduct diagnosis on...
-
Product Support Specialist/product Support Admin
6 months ago
Petaling Jaya, Malaysia ISJ Technology Sdn Bhd Full time**Job Overview: -** We are seeking a motivated and organized individual to join our team as a Product Support Specialist/Product Support cum Admin Specialist. This role mainly assist with tasks related to customers’ inquiries, troubleshooting product-related issues, providing solution to ensure a seamless user experience and administrative support. **Job...
-
SAP Support Specialist
6 months ago
Petaling Jaya, Malaysia KAALI HR SDN BHD Full timePosition: SAP Support Specialist Location: Petaling Jaya **Salary**: RM 2500 to RM 4000 **Job descriptions**: - Attend to customers’ POs, issuing of Sales Orders, Delivery Orders and Billing - Monitoring of stock level, update stock level for sales team and issuing of RFQ - Maintain good relationship with customers and transporters and constant liaison...
-
CEO Support Specialist
4 days ago
Petaling Jaya, Selangor, Malaysia FastLaneRecruit Full timeJob Title: CEO Support SpecialistWe are currently seeking a highly organized and proactive Executive Assistant to support the Chief Executive Officer (CEO) of our client, an innovative 3D physical product design platform.
-
Corporate Support Specialist
3 weeks ago
Petaling Jaya, Selangor, Malaysia FastLaneRecruit Full timeJob OverviewWe are seeking a highly skilled and organized Corporate Support Specialist to join our executive team at FastLaneRecruit. This is an exciting opportunity for a talented individual who can provide top-notch administrative support to our executives and clients.
-
Executive Support Specialist
3 weeks ago
Petaling Jaya, Selangor, Malaysia FastLaneRecruit Full timeWe are seeking a highly skilled and organized Executive Support Specialist to provide administrative support to our executive team and clients. This role requires excellent communication, time management, and multitasking skills, as well as the ability to work independently in a remote setting.
-
Customer Support Executive
6 months ago
Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia SDN BHD Full time**Job Descriptions**: - Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution. - To perform any other job assignments/ duties as may be required from time to time - Shift rotation as when required to ensure full...
-
Customer Service Specialist
6 months ago
Petaling Jaya, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full timeCUSTOMER SERVICE SPECIALIST BANKING- MANDARIN LOCATION: PETALING JAYA Salary Up to: RM3,000 - RM3,900 Working Hour: 5 Working days 24/7 Rotational Shift Language allowance : RM300 Job Scope: Responding to customer requests, managing concerns,and providing specific information based on the enquiries received via phone call. Job Requirements: Bachelor's Degree...
-
Mandarin IT Helpdesk/customer Support
6 months ago
Petaling Jaya, Malaysia Hunters International Sdn Bhd Full time**Our client**: - Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success, creates...
-
Customer Care Specialist
6 months ago
Petaling Jaya, Malaysia Bjak Full time**About Us** Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths are in navigating...
-
Customer Service Specialist
6 months ago
Petaling Jaya, Malaysia SummitNext Technologies Sdn Bhd Full time**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...
-
Customer Experience Specialist
7 months ago
Petaling Jaya, Malaysia Westwood Clinic Full timeThe Social Media Customer Care Specialist is responsible for handling customer inquiries and interactions across diverse social media platforms. Their primary goal is to effectively engage with customers, provide accurate information, resolve issues, and guide potential customers towards scheduling appointments. Key responsibilities include: - Monitoring...
-
Customer Service Application Support
6 months ago
Petaling Jaya, Malaysia Food Market Hub Full timeOur Customer Experience team is more than just a group of individuals - we are a close-knit team dedicated to creating meaningful and lasting connections with our customers. We believe that our collective strengths are far greater than the sum of our individual talents. Are you a self-starter, collaborative and passionate about scaling a fast-growing...
-
Customer Support Specialist
6 months ago
Petaling Jaya, Malaysia TalentSpotHub Management Consulting Sdn Bhd Full time**About our Client |** 9AM to 6PM | 5 days-Onsite - Our client is a renowned global digital business services company, trusted for over four decades. They optimize performance and customer experiences for some of the world's top brands, delivering interactions thatmg, simpler, 0. operate in 170 markets and serve more than 300 languages and dialects. Their...
-
Customer Support Executive
6 months ago
Petaling Jaya, Malaysia Brandt International Sdn Bhd Full time**Job Summary**: - Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - To meet the Key Performance Indicator...
-
Customer Service Specialist
6 months ago
Petaling Jaya, Malaysia Schlumberger Full time**About us** - We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.- Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each...