Customer Support Specialist

6 months ago


Petaling Jaya, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

**Summary of Responsibilities**:

- Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
- Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
- To exceed customers expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.

**Requirements**:

- High School/Diploma/Degree with minimum 6 months working experience in Customer Service.
- Fluent in Korean language and basic English.
- Good in both time management & people development skills
- MS Office operating and typing skills
- Interpersonal skills
- Problem Solving skills
- Telephone etiquettes
- Able to work on weekends and rotational shift
- Willing to work in Shift rotates (24 hours)
- Able to work on weekends and public holidays

**Working Hours**:

- Mon to Sun, 5 days in a week (Each shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for break)

**Benefits**
- Working permit provided (Renewable).
- 1 way flight ticket to Malaysia provided.
- Airport pickup service provided.
- Temporary accommodation 14 days
- Opening bank account
- Scheduled van shuttle operated
- Other allowances: Performance incentives, and Night shift allowances
- Annual leave 12 days
- Sick leave 14 days
- Medical insurance
- Career growth
- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM7,800.00 - RM8,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

Application Question(s):

- Are you willing to work on 24/7 Rotational Shift?
- When is your availability to join?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Korean (preferred)
- English (preferred)



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