Customer Relationship Management Specialist

2 months ago


Sentul, Malaysia MyGlit Full time

**Role**:Customer Service Exec -(NonTechnical)

**Timings**:Flexible (Permanent)

**Industry**:BPO / ITES

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling

**Process**:Voice

Key Skills: Mandarin english
- Customer Success Specialist (English and Mandarin)

Are you passionate about providing exceptional customer support? Do you possess excellent communication skills in both English and Mandarin? If so, we have an exciting opportunity for you to join our team as a Customer Success Specialist

Role Overview:
**Responsibilities**:

- Support customers in navigating our website and placing online orders.
- Process payments and handle confidential client information securely.
- Proactively address customer concerns to maintain our brand reputation and foster customer loyalty.
- Identify and escalate priority issues to appropriate channels as needed.
- Collaborate with team members to improve the overall customer support experience.
- Share suggestions and recommendations to enhance service quality.
- Stay up-to-date with job knowledge and skills through continuous learning and training.
- Meet key performance indicators set by the company and client.
- Adhere to company and client policies and procedures.

**Requirements**:

- Fluent in English and Mandarin, both spoken and written.
- Minimum of 6 months' work experience in customer support (any industry).
- Fresh graduates with degrees in English with Communication, English for Professionals, Mass Communication, or related fields are welcome.
- Call center experience is a plus but not mandatory.
- Possess critical thinking skills, a proactive attitude, and composed communication in challenging situations.
- Able to receive continuous feedback and thrive in a fast-paced working environment.

Why Join Us:

- Be part of a dynamic and customer-focused team.
- Opportunity to use your language skills to assist customers globally.
- Continuous learning and training to enhance your skillset.
- Competitive compensation package and benefits.

If you are enthusiastic about providing top-notch customer support, thrive in a fast-paced environment, and are proficient in both English and Mandarin, we would love to hear from you

Application Instructions:



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