Customer Service Data Entry

5 days ago


Sentul, Malaysia Adnaa Full time

**Responsibilities and Duties**:
**Customer Service**:

- Respond promptly and professionally to customer inquiries through various communication channels, such as phone, social media, and chat.
- Address customer concerns, resolve issues, and provide accurate information about products, services, return, refund and policies.
- Maintain a positive and empathetic attitude while handling customer interactions, ensuring their satisfaction and building strong customer relationships.
- Document customer interactions, transactions, and feedback for future reference and analysis.
- Collaborate with other departments to ensure timely and effective resolution of customer inquiries or escalations.

**Data Entry Tasks**:

- Organize and maintain company records, documents, and files in a systematic and accessible manner.
- Support the administrative & Finance team with data entry, report generation, and other tasks to facilitate efficient business processes.
- Assist in preparing presentations, reports, and documents for internal and external use.

**Job Types**: Full-time, Permanent

Pay: RM1,500.00 - RM2,200.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus


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