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Executive, Customer Relations

2 months ago

Sentul, Malaysia Tan Chong Group Full time

**Job responsibilities**:
1. Drive customer satisfaction through complaint and enquiries handling
- Complain is resolved within the set timeline
- Follow up until closure and root cause for all complaint cases is identified to facilitate customer's recovery

2. Proactive in customer recovery by following through feedback received via NSSS & improve SSI recovery action.
- Contact customers to understand feedback/concern raised
- Channel feedback to relevant department for follow-up and recovery action

3. Monthly updates of marketing campaign & promotion to facilitate One Voice in handling customer enquiries
- Update and send monthly ccampaign & promotion to Call Center within 24 hours upon receiving information

**Job requirements**:
1. Proficiency in basic computer software (MS Office, Google Suite)

2. 1-3 years experience in customer relations is preferred

3. Technical Knowledge/Skills:

- Customer service mindset
- Data gathering and analysis
- Effective time management
- Teamwork & collaboration
- Good interaction & networking skills

**Job Types**: Full-time, Permanent

**Salary**: From RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- How long will be your notice period if you were shorlisted?
- What is your expected salary?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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