Customer Care Telesales Executive
8 months ago
**Responsibilities**:
- Cold call people using a given phone directory to promote and reduce cancellation of donation programs.
- Answer incoming calls from prospective donors.
- Use scripts to provide information about product's features, prices etc. and present their benefits.
- Answering pertinent questions from donors' in relation with Budimas programs
- Persuade the donor for continuity by demonstrating how donation or services meet their needs and helps the mission with the children.
- Record the customer's personal information accurately in a computer system.
- Deal with complaints or doubts to safeguard the company's reputation.
- Go the 'extra mile' to meet and fulfil daily and monthly targets of call volume and donation registered to Budimas.
- Keep records of calls and sales and record useful information.
- To perform any ad hoc duties as assign by the designated officer from time to time.
**Requirements**:
- Proven experience as telemarketer or similar sales/customer service role.
- Proven track record of successfully meeting sales quotas preferably over the phone.
- Working knowledge of relevant computer programs (e.g. Charitable software) and telephone systems is an advantage
- Good communication and presentation skills.
- Proficient in English & Bahasa Malaysia.
- Skilled in negotiation and dealing with complaints.
- Persistent and results-oriented.
- Patient and able to handle customer rejection.
- Possess at least Diploma in Business Administration or relevant field; BSc/BA in business or customer realtion is a plus.
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