Officer, Customer Service

Handle customer inquiries feedback, complaints, and other highlighted issue related to the Company's services and provide appropriate solutions and alternatives within the stipulated time frame - Analyse customers’ needs to ensure customer issues and/or complaints are either addressed and handled tactfully or escalated to the appropriate...

**Responsibility**: - Serves as Front Desk Customer Service to ensure quality services being rendered to Customers including Inquiry, Renewal and Claims. - Correspondence and interaction with group subsidiaries & insurers on both Motor and Non Motor matters. - Correspondence and interaction with customers for both Motor and Non Motor enquiries and...

**Responsibility**: - Contact existing and new customers to remind about motor insurance renewal and upsell products. - Perform sales conversation based on the script that describes motor and non-motor insurance products or services (with necessary adjustments) to ensure consistency of sales campaign. - Prepare quotation, explain benefits, and persuade...

**Requirements**: - Able to work independently with a positive character and willing to take up new challenges - Good command and written in English and Bahasa Malaysia - The ability to speak in Mandarin will be an advantage - Computer literate - Minimum 1-2 years of experience in telemarketing or sales are encouraged **Responsibility**: - Contact...

**Requirements**: - Able to work independently with a positive character and willing to take up new challenges - Good command and written in English and Bahasa Malaysia - The ability to speak in Mandarin will be an advantage - Computer literate - Minimum 1-2 years of experience in telemarketing or sales are encouraged **Responsibility**: - Contact...

**Requirements**: - Able to work independently with a positive character and willing to take up new challenges - Good command and written in English and Bahasa Malaysia - The ability to speak in Mandarin will be an advantage - Computer literate - Minimum 1-2 years of experience in telemarketing or sales are encouraged **Responsibility**: - Contact...

**Requirements**: - Able to work independently with a positive character and willing to take up new challenges - Good command and written in English and Bahasa Malaysia - The ability to speak in Mandarin will be an advantage - Computer literate - Minimum 1-2 years of experience in telemarketing or sales are encouraged **Responsibility**: - Contact...

**Job description**: - Greeting customer and offering assistance - Recommending Product or merchandise to help customer. - Answering question and addresing concerns - Talking inventory and monitoring sales floor - Deveploment confindent level - Work with a team - Training provided, Work in a cheerful and group atmosphere - ensure the ceremony runs smoothly...

Manage incoming phone calls from customers - Proactively generate sales leads by identifying potential clients and understanding their event needs. - Assess customers' requirements to ensure satisfaction and tailor services accordingly. - Cultivate sustainable relationships and build trust with customer accounts through open and interactive communication. -...

**Requirements**: - Able to work independently with a positive character and willing to take up new challenges - Good command and written in English and Bahasa Malaysia - The ability to speak in Mandarin will be an advantage - Computer literate - Minimum 1-2 years of experience in customer service are encouraged **Responsibility**: - Serves as Front Desk...

**Requirements**: - Able to work independently with a positive character and willing to take up new challenges - Good command and written in English and Bahasa Malaysia - The ability to speak in Mandarin will be an advantage - Computer literate - Minimum 1-2 years of experience in customer service are encouraged **Responsibility**: - Serves as Front Desk...

1) Responsible in performing CE duties assigned from time to time. 2) Manage the learning of enrolled students within a set period of time. 3) Ensure that CE's daily tasks run smoothly as per the daily schedule. 4) Prepare and update the monthly CE report on a daily basis. 5) Carry out the tasks of the monthly event together with other teams. 6) Assist...

**LOCATION : HQ SELAYANG** **Responsibilities**: **Customer Service** - Communicate effectively with customers via all official communication channels to ensure queries and concerns are addressed promptly and courteously. - Maintain meticulous records of customers’ interactions, transactions, comments and complaints to identify trends and areas for...

**Responsibilities and Duties**: **Customer Service**: - Respond promptly and professionally to customer inquiries through various communication channels, such as phone, social media, and chat. - Address customer concerns, resolve issues, and provide accurate information about products, services, return, refund and policies. - Maintain a positive and...

**Roles and Responsibilities**: - Approach existing and new customers to remind them about motor insurance renewal and up-sell products. - Perform sales conversations based on scripts that describe motor and non-motor insurance products or services with necessary adjustments to ensure consistency of the sales campaign. - Prepare quotations, explain benefits...

Responsible in performing CE duties assigned from time to time. - Manage the learning of enrolled students within a set period of time. - Ensure that CE's daily tasks run smoothly as per the daily schedule - Prepare and update the monthly CE report on a daily basis. - Carry out the tasks of the monthly iFikir event together with other teams. - Assist...

**Job responsibilities**: 1. Drive customer satisfaction through complaint and enquiries handling - Complain is resolved within the set timeline - Follow up until closure and root cause for all complaint cases is identified to facilitate customer's recovery 2. Proactive in customer recovery by following through feedback received via NSSS & improve SSI...

**Responsibilities**: - Handle & check the completeness of loan submission cases from used car dealers - Wtness and handle customer signing of agreements including Mykad Biometric verification - Close monitoring of all submitted cases till end of each cases - Handle inbound call and dealers enquiries - Assist in used car dealer recruitment in processing...

**Job responsibilities**: 1. Drive customer satisfaction through complaint and enquiries handling - Complain is resolved within the set timeline - Follow up until closure and root cause for all complaint cases is identified to facilitate customer's recovery 2. Proactive in customer recovery by following through feedback received via NSSS & improve SSI...

Responsibilities: - Attend to Client's needs Online (Facebook, Instagram, TikTok) and in-store. - To assist on walk-in customers and enlighten them about the product. - Identify and assess customers’ needs to achieve satisfaction. - Respond to customers' enquiries/complaints in a professional, courteous and efficient manner. - To prepare quotations and/or...