Customer Service

Manage incoming phone calls from customers - Proactively generate sales leads by identifying potential clients and understanding their event needs. - Assess customers' requirements to ensure satisfaction and tailor services accordingly. - Cultivate sustainable relationships and build trust with customer accounts through open and interactive communication. -...

**Responsibility**: - Serves as Front Desk Customer Service to ensure quality services being rendered to Customers including Inquiry, Renewal and Claims. - Correspondence and interaction with group subsidiaries & insurers on both Motor and Non Motor matters. - Correspondence and interaction with customers for both Motor and Non Motor enquiries and...

**Requirements**: - Able to work independently with a positive character and willing to take up new challenges - Good command and written in English and Bahasa Malaysia - The ability to speak in Mandarin will be an advantage - Computer literate - Minimum 1-2 years of experience in customer service are encouraged **Responsibility**: - Serves as Front Desk...

**Requirements**: - Able to work independently with a positive character and willing to take up new challenges - Good command and written in English and Bahasa Malaysia - The ability to speak in Mandarin will be an advantage - Computer literate - Minimum 1-2 years of experience in customer service are encouraged **Responsibility**: - Serves as Front Desk...

Handle customer inquiries feedback, complaints, and other highlighted issue related to the Company's services and provide appropriate solutions and alternatives within the stipulated time frame - Analyse customers’ needs to ensure customer issues and/or complaints are either addressed and handled tactfully or escalated to the appropriate...

1) Responsible in performing CE duties assigned from time to time. 2) Manage the learning of enrolled students within a set period of time. 3) Ensure that CE's daily tasks run smoothly as per the daily schedule. 4) Prepare and update the monthly CE report on a daily basis. 5) Carry out the tasks of the monthly event together with other teams. 6) Assist...

**Responsibility**: - Contact existing and new customers to remind about motor insurance renewal and upsell products. - Perform sales conversation based on the script that describes motor and non-motor insurance products or services (with necessary adjustments) to ensure consistency of sales campaign. - Prepare quotation, explain benefits, and persuade...

**Responsibility**: - Contact existing and new customers to remind about motor insurance renewal and upsell products. - Perform sales conversation based on the script that describes motor and non-motor insurance products or services (with necessary adjustments) to ensure consistency of sales campaign. - Prepare quotation, explain benefits, and persuade...

**Responsibilities and Duties**: **Customer Service**: - Respond promptly and professionally to customer inquiries through various communication channels, such as phone, social media, and chat. - Address customer concerns, resolve issues, and provide accurate information about products, services, return, refund and policies. - Maintain a positive and...

**Roles and Responsibilities**: - Approach existing and new customers to remind them about motor insurance renewal and up-sell products. - Perform sales conversations based on scripts that describe motor and non-motor insurance products or services with necessary adjustments to ensure consistency of the sales campaign. - Prepare quotations, explain benefits...

**Requirements**: - Able to work independently with a positive character and willing to take up new challenges - Good command and written in English and Bahasa Malaysia - The ability to speak in Mandarin will be an advantage - Computer literate - Minimum 1-2 years of experience in telemarketing or sales are encouraged **Responsibility**: - Contact...

**Requirements**: - Able to work independently with a positive character and willing to take up new challenges - Good command and written in English and Bahasa Malaysia - The ability to speak in Mandarin will be an advantage - Computer literate - Minimum 1-2 years of experience in telemarketing or sales are encouraged **Responsibility**: - Contact...

**Requirements**: - Able to work independently with a positive character and willing to take up new challenges - Good command and written in English and Bahasa Malaysia - The ability to speak in Mandarin will be an advantage - Computer literate - Minimum 1-2 years of experience in telemarketing or sales are encouraged **Responsibility**: - Contact...

**Requirements**: - Able to work independently with a positive character and willing to take up new challenges - Good command and written in English and Bahasa Malaysia - The ability to speak in Mandarin will be an advantage - Computer literate - Minimum 1-2 years of experience in telemarketing or sales are encouraged **Responsibility**: - Contact...

Responsible in performing CE duties assigned from time to time. - Manage the learning of enrolled students within a set period of time. - Ensure that CE's daily tasks run smoothly as per the daily schedule - Prepare and update the monthly CE report on a daily basis. - Carry out the tasks of the monthly iFikir event together with other teams. - Assist...

Responsibilities: - Attend to Client's needs Online (Facebook, Instagram, TikTok) and in-store. - To assist on walk-in customers and enlighten them about the product. - Identify and assess customers’ needs to achieve satisfaction. - Respond to customers' enquiries/complaints in a professional, courteous and efficient manner. - To prepare quotations and/or...

**LOCATION : HQ SELAYANG** **Responsibilities**: **Customer Service** - Communicate effectively with customers via all official communication channels to ensure queries and concerns are addressed promptly and courteously. - Maintain meticulous records of customers’ interactions, transactions, comments and complaints to identify trends and areas for...

**Job responsibilities**: 1. Drive customer satisfaction through complaint and enquiries handling - Complain is resolved within the set timeline - Follow up until closure and root cause for all complaint cases is identified to facilitate customer's recovery 2. Proactive in customer recovery by following through feedback received via NSSS & improve SSI...

**Job responsibilities**: 1. Drive customer satisfaction through complaint and enquiries handling - Complain is resolved within the set timeline - Follow up until closure and root cause for all complaint cases is identified to facilitate customer's recovery 2. Proactive in customer recovery by following through feedback received via NSSS & improve SSI...

**Roles Responsibilities**: Manage calls, live chat enquiries. Key in all inquiries into system. Simple daily activity report. Data entry & data verification upon client's ad hoc project. **Requirements**: SPM holder (Fresh Grade are welcome). At least 1 year of call centre experience. Call Centre Agent from retail background is preferred. Good...