Customer Relation Executive
4 weeks ago
**Requirements**
- Minimum Degree Holder in Business or relevant scope.
- Minimum 3 years’ experience in Customer Services in Calls Centre or via face to face.
- Strong command of the English Language, Bahasa Malaysia & Mandarin in writing and verbally.
- Excellent/moderate User for Microsoft Word and Excel,
- Advantage if possess knowledge on using RM
**Responsibility**
- Support customer’s journey and work with internal teams for a solution or recommendation.
- Manage In & Out-Bound calls.
- Assist with execution of marketing campaigns.
- Maintain customer file, (follow-up system) telephoning all customers to determine their level of satisfaction with the service they received.
- Prepare letter of reply to customer if needed
- Ensure all employees deliver a top-tier customer experience, proactively addressing and resolving any concerns.
**Benefits**
- Attractive Remuneration
- Personal upskill training
**Additional Benefits**
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Training Provided
**Job Types**: Full-time, Permanent
Pay: RM2,500.00 - RM3,800.00 per month
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