Customer Service Vendor Control
7 months ago
**職位:客戶服務兼供應商控制(經理助理)**
**報告對象:行銷資深經理**
**職責:**
- 監督日常客戶服務營運並確保遵守服務標準。
- 處理升級的客戶查詢和投訴,確保及時有效的解決。
- 監控客戶服務指標並準備績效報告。
- 管理與供應商的關係,確保遵守合約條款和績效標準。
- 與供應商談判合約和協議以獲得有利的條款。
- 監督和指導客戶服務和供應商控制人員。
- 舉辦培訓課程以增強團隊技能和知識。
- 營造積極、協作的工作環境。
- 識別並實施客戶服務和供應商管理流程的改進。
- 制定和更新政策和程序以提高效率和效力。
- 與其他部門合作,簡化營運並解決問題。
- 維護客戶互動、供應商協議和績效數據的準確記錄。
- 準備有關客戶服務和供應商控制活動的詳細報告。
- 分析數據以識別趨勢並提供可行的見解。
- 確保遵守公司政策、行業法規和品質標準。
- 解決不合規問題並實施糾正措施
- 執行任何其他職責和臨時任務(如需要)
**職位要求/最低要求:**
- 工商管理、供應鏈管理、傳播或相關領域的學士學位。
- 在客戶服務和供應商管理方面擁有豐富的經驗。
- 在處理複雜的客戶和供應商問題方面擁有良好的記錄。
- 優秀的溝通和人際交往能力。
- 較強的領導和團隊管理能力。
- 熟練使用客戶關係管理(CRM)軟體和供應商管理系統。
- 熟悉線上客服工具和平台。
- 強烈的客戶和供應商導向。
- 能夠獨立工作並作為團隊的一部分。
- 致力於維持高水準的客戶和供應商滿意度。
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