Customer Service Live Chat Agent

4 months ago

Setia Alam, Malaysia DM DASHER SDN BHD Full time

**Working Location: Setia Avenue, Seksyen U13, Jln Setia Prima S U13/S, Setia Alam**

**1 Year Renewable Contract**

**About this Team**

**What's the team function?**

**Customer Experience team is responsible for**:

- Leaving an incomparably WOW impression to the customers that support DASHER
- Assisting customers inquiries & serve them at the best service live chat experience they ever have
- Serving customer

**What's your role?**

Attend to live chat enquiry received from Lazada, Shopee, Facebook, TikTok
- Providing prompt, accurate & courteous responses to customers
- Assisting to solve customers' routine & problems
- Clear communication with customers, as well as empathetic & professional manner
- Developing DASHER product knowledges & services to assist customers and provide relevant information
- Attending inquiry received in 中文

**What's the skill required?**
- **Fresh graduates are welcomed to apply**:

- Good command (both spoken and written) in English, Bahasa Malaysia and 中文
- Typing speed with 40 words or above per minute
- Able to commute to Setia Avenue, Setia Alam
- Able to work on shift rotation basis (currently we have two shifts: day shift (8am to 5pm) and night shift (5pm to 2am)

**Who's there to support you?**

Do not worry Everything starts with a training where your senior will guide you through our products information and internal communication process flow.

After the onboard training session, you will be guided by your team lead starting the day-one you are on-ground, you're not doing this alone He will also be your mentor should you require assistance or clarification on all work-related matters.

You will be involved into various internal sharing session about latest info on new product launching and marketing promotion related news update.

Benefit Package

1. Must-have:

- EPF, SOCSO, EIS Contribution
- Contractual Bonus
- Annual Leave
- Medical Leave
- Compassionate Leave

2. General:

- Medical Benefit
- Optical Benefit
- Dental Benefit

3. Special at DASHER:

- Insurance
- Laptop provided
- Company Trip
- Anniversary Gift - Thank you to be with us
- Birthday Gift - Must celebrate
- La Familia Benefit - you’re encouraged to spend time with family, treat them a meal and claim back from DASHER
- Staff Discount - The deal can go real crazy~

**Nurturing Your Growth, Our Priority**

**Challenging Industry - never worry about lacking opportunity to learn and grow**

In the challenging industry of e-commerce, we’re facing new problems every now and then. Challenges never stop but DASHER is committed to overcome all of them and believes that where there is difficulty there is opportunity. Face challenge, take it on, conquer it and GROW

**Elite Teammates - a dream team**

DASHER always committed to maintain a positive organisational culture, and further improve it. You will be working with different people with different strengths and expertise, but y’all share a thing in common, which is y’all is ELITE. The team focusing a lot on efficiency which will definitely drives you to discover and unleash your own potential. Take this opportunity to gain experience and knowledges from your teammates

**Career Progression - clear path ahead**

DASHER has a high expectation on you to learn and grow fast. You’re expected to play a leader role in no more than two years. Learn to inspire and influence others here. DASHER has a very clear structure of career advancement, and at a point of time, it’s your call whether to develop your skillset towards a management path or a professional/technical path.

**You & DASHER**

We would rather describe ourselves to be a football team instead of a “family”. It is never our intention to make everyone stay together forever until their retirement. Instead, we emphasize on the values created and journey we went through together in achieving our mutual goals.

DASHER nurtures you with supports, resources and opportunity. You achieve personal growth via precious experience and knowledge you gained while staying with us, and also in such process you drive the success to DASHER as well, enabling the organisation to grow to next level.

At one point of time where you are ready to take on your new adventure outside of DASHER, we will treat it as a club transfer of football player, there should be no hard feeling and we will sincerely wish you all the best. DASHER might be just one of the stops that you have in your career journey but we will make it your most remarkable and memorable one.

**Job Types**: Contract, Fresh graduate
Contract length: 12 months

**Salary**: RM2,300.00 - RM3,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Day shift
- Evening shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Language**:

- Mandarin (required)

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