Bank Collection Officer
4 days ago
**Job Highlights**
- We see the best in YOU
- Continuous learning & development
- Deliver a difference to customers, colleagues & community
**Responsibilities**:
- Call on 1 to 29 days delinquent and over limit unsecured and secured accounts and follow up with borrowers to secure payments
- Manage unsecured and secured accounts in the Debt Manager Collection System to prevent control flow through of accounts to 30 days past due and to achieve targeted delinquencies
- Manage and achieve daily productivity standards in terms of attempts; contacts, PTP Kept and amount collected
- Handle delinquent customers' request for interest waivers, queries and complaints
- Ensure that collection actions taken are within corporate guidelines, and collection policies
- Able to take on additional tasks and/or projects when assigned.
**Job Requirements**:
- Experience in collections/customer service/contact centre will be an added advantage
- Possess good spoken English and third language proficiency will be an added advantage
- Strong persuasive, negotiation and communication skills
- Customer-oriented and has good customer service with active listening skills
- Possesses strong Emotional Intelligence (EQ) ability
- Willing work extended hours and weekends as and when required
**Job Type**: Permanent
**Salary**: RM3,000.00 - RM4,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Penang Hill: Reliably commute or planning to relocate before starting work (preferred)
**Language**:
- English (required)
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