Manager, Quality Assurance

3 weeks ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

**Wealth and Personal Banking** is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking an experienced professional to join this team in the role of **Manager, Quality Assurance.**

**Principal Responsibilities**:

- Responsible to assists the Head of Mobile Sales for sales quality control oversight, to adherence of Mobile Sales and TPSA operating standard.
- This job scope covers monitoring the sales ethic of employees under Mobile Sales across all the products including Mortgage, Credit Card, Personal Loan and Accounts opening.
- The role holder is required to conduct compliance training workshops and act as internal audits to ensure the team meets compliance requirement by also identifying potential compliance risks and take appropriate measures to mitigate the risk.
- Review customer’s complaints to pick up any divergence trend and issues that might be arise from sales ethic of employees
- Manage a central monitoring record and MI
- Maintain a good working relationship with local compliance and Audit team to ensure policies and standards are adhered to.
- Work with respective Head of Departments and Regional Sales Managers for any appropriate training and development needs for the sales team.
- Always remain vigilant to ensure operational standards are enforced effectively to eliminate/minimize frauds and losses and all services are offered in accordance with the Bank’s KYC and business ethics policy.
Requirements
- Experience in Mobile Sales/Direct Sales environment will be an added advantage.
- Strong knowledge of risk framework, policies, procedures and internal controls of a financial institution
- Must be meticulous, high attention to details and accuracy and strong in written English to be able to present findings and recommendation from a Quality Assurance perspective.
- Advanced computer skills in Excel, Power point and word is the key requirement for this role.
- Proficiency in English. Mandarin and Bahasa Malaysia will be an advantage.

Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

**You’ll achieve more at HSBC.**

Issued by HSBC Bank Malaysia Berhad

  • Manager, Quality Assurance

    3 weeks ago

    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title**: - Manager, Quality Assurance **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service...

  • Manager, Quality Assurance

    3 weeks ago

    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service Quality Assurance (SQA) Planning and Management:...

  • Manager, Quality Assurance

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Airlines Full time

    Reports To:Senior Manager, Quality Assurance & Delivery:Role Purpose:Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards.Key Accountability: Service Quality Assurance (SQA)Planning and Management: Conducting regular service...

  • Quality assurance

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Time'S Group Full time

    Quality Assurance / Quality Control Specialist Quality Assurance & Control (Manufacturing, Transport & Logistics) Ensure compliance with quality assurance and quality control policies and procedures at the construction site. Conduct regular inspections and audits to verify adherence to project specifications and standards. Identify and resolve any quality...

  • Quality Assurance

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Full time

    Principal FunctionAs a Quality Assurance (QA) and Regulatory Affairs (RA) Executive, you will play a key role in ensuring compliance with relevant regulatory requirements and maintaining the highest standards of quality across our organization. You will collaborate closely with cross-functional teams to implement and maintain quality management systems and...

  • Manager, Technical

    3 weeks ago

    Kuala Lumpur, Malaysia The Institute of Internal Auditors Malaysia Full time

    JOB DESCRIPTION Role in Technical and Advisory: 1. Technical Manager in providing technical input aligned with IPPF Standards and relating to Governance, Risk Management and Controls to technical engagements. 2. Educational Development Products management. Role in Quality Assurance: 1. Quality Assurance Manager in executing external quality assessment review...

  • Quality Assurance

    2 months ago

    Kuala Lumpur, Malaysia CELL BIOPEUTICS RESOURCES SDN BHD Full time

    Assists and supports the organization with initial compliance monitoring of conformance to established quality assurance processes and standards for manufacturing and production of cell therapy products. Performs evaluation of internal controls, communications, risk assessments and maintenance of documentation as related to compliance with internal and...

  • Quality Assurance Executive

    3 weeks ago

    Kuala Lumpur, Malaysia TENBEX ENGINEERING SDN BHD Full time

    **Company Description** Tenbex Engineering Sdn. Bhd. (TESB) is an engineering company established in 2004 and based in WP. Kuala Lumpur. TESB operates in West and East Malaysia and serves as a licensed service contractor/vendor for oil companies such as PETRONAS, MURPHY, REPSOL, SHELL, and EXXON MOBIL. With a team of experienced personnel from various Oil &...

  • Manager, Quality Assurance

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Airline Full time

    Job Title: Manager, Quality Assurance (Safety & Investigation)Reports To: Head, Quality AssuranceRole Purpose: Provide guidance and direction of MAB Airline Engineering's SMS, responsible to the Head Corporate Safety Oversight on safety management matters and ensure compliance to CAA Malaysia regulations and requirements. Perform, approve and evaluate...

  • Quality assurance

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Sdn Bhd Full time

    Quality Assurance & Regulatory Affairs Executive (Mandarin Speaker) #MSL Description Job ScopeImplement quality assurance policies and procedures to ensure compliance with applicable regulations and standards.Support all aspects of the Quality Management System including updating QMS manuals, SOPs and forms, conducting internal audits, and follow-ups on...

  • Quality assurance

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Sdn Bhd Full time

    Quality Assurance & Regulatory Affairs Executive #MSL Description Job ScopeImplement quality assurance policies and procedures to ensure compliance with applicable regulations and standards.Support all aspects of the Quality Management System including updating QMS manuals, SOPs and forms, conducting internal audits, and follow-ups on NC/CAPA.Investigate and...

  • Quality assurance

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Sdn Bhd Full time

    Quality Assurance & Regulatory Affairs Executive (Mandarin Speaker) #MSL Description Job ScopeImplement quality assurance policies and procedures to ensure compliance with applicable regulations and standards.Support all aspects of the Quality Management System including updating QMS manuals, SOPs and forms, conducting internal audits, and follow-ups on...

  • Quality assurance

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Sdn Bhd Full time

    Quality Assurance & Regulatory Affairs Executive #MSL Description Job ScopeImplement quality assurance policies and procedures to ensure compliance with applicable regulations and standards.Support all aspects of the Quality Management System including updating QMS manuals, SOPs and forms, conducting internal audits, and follow-ups on NC/CAPA.Investigate and...

  • Quality Assurance

    6 days ago

    Kuala Lumpur, Malaysia JLL Full time

    JLL supports the Whole You, personally and professionally. **Responsibilities**: Advise, guide and support managers in the implementation of Quality Assurance and Control practices both on site and within the office environment. Prepare and develop the overall project Quality Assurance Plan, and effectively monitor implementation of QA / QC guidelines and...

  • Quality Assurance

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    Principal FunctionAs a Quality Assurance (QA) and Regulatory Affairs (RA) Executive, you will play a key role in ensuring compliance with relevant regulatory requirements and maintaining the highest standards of quality across our organization. You will collaborate closely with cross-functional teams to implement and maintain quality management systems and...

  • Change Management and Quality Assurance Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Sputnik Consulting Sdn Bhd Full time

    Lead requirement gathering and analysis sessions. - Oversee and coordinate the change management process, ensuring all change requestsare accurately logged, reviewed, and delivered within the agreed timelines. - Work closely with the development team to plan delivery timelines, ensuring that change requests are prioritized and included in the backlog...

  • IT Quality Assurance

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tan Chong Motor Holdings Berhad Full time

    Job SummaryAs a QA consultant, you are responsible to perform any required software testing to ensure systems are functioning as per documented requirements.Responsibilities:Perform functional tests (System Integration Test, User Acceptance Test, Automation Test)Validate features/functionality of the system as per documented business requirement.Prepare test...

  • Quality Assurance Specialist

    3 weeks ago

    Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

    **Quality Assurance**: - Develop and maintain quality assurance metrics and reporting systems. - Identify areas for improvement and recommend corrective actions to enhance service quality. - Collaborate with management to develop and implement quality improvement initiatives. - Facilitate one-on-one coaching sessions to address specific performance issues...

  • Quality Assurance Manager

    6 days ago

    Kuala Lumpur, Malaysia D2S Resources Sdn Bhd Full time

    **Position Vacant : Quality Assurance Manager** Location : Bukit Damansara, KL Experience : 7 years **QUALIFICATIONS / EXPERIENCE** **- **Bachelor’s degree in IT/Insurance/ Finance, or equivalent area of study. - At least 7 years of experience in a Life Insurance - Proven experience as team member insystem project implementation **KNOWLEDGE, SKILLS&...

  • Quality Assurance

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Transcosmos (M) Sdn Bhd Full time

    Job Details: Will be the Subject-Matter Expert (SME) for the project assigned. Following the requirements between organization and client for all Quality Assurance related matters. Responsible for monitoring data accuracy, SOP, and Process Compliance. Prepare a report about performance results by following the Quality Assurance format. Attending or...