Institutional Account Manager, Vaccines

2 days ago

Kuala Selangor, Malaysia ARIAD Full time

**Institutional Account Manager, Vaccines**:
Kuala Selangor, Selangor

**Job ID** R0078321

**Category** Strategic Planning

**Subcategory** Strategic Planning

**Business Unit** Global Portfolio Division

**Job Type** Full time

**JOB SUMMARY**

This person is responsible to identify Most Valuable Customers [e.g. large corporations, chain groups, insurance, hospitals or private payers], and form partnership with relevant stakeholders strategically to grow the business and improve patient care, both short and long term.

**KEY RESPONSIBILITIES & ACCOUNTABILITIES**

**Account Planning & Management**
- Identify and segment the Most Valuable Customers [MVC], generate leads, and owns the account management.
- Map the key decision makers and influencers, acquires in-depth account insights, conduct 4C [Climate, Competitor, Customer and Consumer] analysis to develop key account plan for brand adoption.
- Updates key account plans in CRM system; takes ownership of customer service requests and enquiries.
- Drives account reviews with cross-functional team by establishing goals, actions, KPIs, tracks and responds to results.
- Partner with cross-functional team to build and execute account plans with a focus on patient centric solutions that promotes employees wellness and vaccination programs.
- Develops customized value propositions and solutions to all partners for preventative health education and vaccination campaigns.
- Cultivate long-term business relationship of MVCs to build customer trust and value.

**Build and Strengthen Customer Engagement**
- Develops and applies understanding of customers and networks that affect account decisions and coordinates with key stakeholders to be a trusted partner.
- Establishes rapport and credibility with customers to support key decision makers, and builds relationship with the organization.
- Develops and presents business proposal that meets customer’s objectives. Leads pricing and contract negotiation activities with customers to facilitate closure of proposal.
- Collaborates with internal and external stakeholders to plan, execute and deliver tailored customer engagement programs that serve account goals.
- Responsible to maintain professional payor interactions and ensure team compliance.
- Sustains and builds customer/ partner relationships by maintaining ongoing communication and negotiation sessions with customer/ partners so as to deliver both quality and tailored service offerings.
- Internalize and live the Takeda values, priorities and behavioral codes.

**QUALIFICATION / ATTRIBUTES**
- Degree in Pharmacy/ Science/ Business Studies/ Marketing is preferred.
- Preferably 5 years of experience in pharmaceutical/ healthcare/ consumer health industry, particularly roles in sales and marketing, or stakeholders management.
- Proven track records in planning, managing or delivering complex cross-functional projects.
- Good interpersonal and communication skills.
- Able to analyze data/insights and translate results into better solutions.
- Versatile and resilient, ability to stay positive in pressure environment and work towards delivering results.
- Goal-oriented, organized team player, self-motivated and self-directed.
- Proven results of delivering customer solutions and achieving business goals.
- Excellent verbal and written communication skills, with presentation skills to large groups.
- Willing to travel within Malaysia.

**Locations**: Selangor, Malaysia
** Worker Type**: Employee
** Worker Sub-Type**: Regular
** Time Type**: Full time

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