Sales Manager

5 months ago


Bukit Mertajam, Malaysia Iconic Hotel Penang Full time

**1.0 Job Summary**

1.1 To increase corporate client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues for the hotel.

1.2 Identifies, develops and maintains property sales objectives, sales plans, and programs in accordance with the hotel's mission statement.

**2.0 Duties And Responsibilities**

2.1 Responsible for the development and performance of all sales activities in assigned market.

2.2 To have consistent sales visitation to your corporate accounts that which has been assigned to you at your area of coverage and segmentation.

2.3 Prepares action plans by individuals for effective search of sales leads and prospects.

2.4 To be fully conversant with Sales & Marketing Management programme.

2.5 To assist in the building of a productive and efficient staff within your segment by taking an interest in their welfare, safety and development.

2.6 To assist in supervising staffs within your segment ensuring that correct standards and methods of service are maintained.

2.7 To provide feedback on customers’ needs expectations for planning and forecasting purposes.

2.8 To maintain proper records, statistics and submit reports of sales activities, to participate and be involved in all aspects of the sales and marketing operations.

2.9 To maintain secrecy of the department as well as of the hotel.

2.10 Performs H.O.D role in the absence of the DOSM / DOS.

2.11 To perform other duties as and when assigned by the Department Head.

**3.0 Area of Responsibilities**

3.1 Customer

3.1.1 To develop productive relationship with all customers at a senior level especially the major suppliers of business to the hotels.

3.1.2 Resolve guest complaints ensuring guest satisfaction.

3.1.3 To entertain potential, long stay guests and regular in-house guests.

3.2 Corporate Assets

3.2.1 To exercise all reasonable care in safe guarding the hotel propriety information.

3.3 Sales

3.3.1 To assist in the development and implementation of marketing plans as needed.

3.3.2 Staffs and directs a sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values.

**4.0 Preferred Knowledge/Qualification/ Experience**

4.1 College degree/ diploma in business management, hotel management, or marketing preferable.

4.2 Minimum 5 years working experience in similar capacities in the hospitality or travel trade.

4.3 Dynamic individual with good interpersonal skills, communication skills and a team player

**5.0 Financial Responsibility**

5.1 To assist in preparing annual sales budget for management approval.

5.2 Assist in achieving or exceeding budgeted goals in sales, profit and occupancy for the total hotel operation.

5.3 To ensure all confirmed functions deposit are collected and payment received upon completion of function.

**6.0 Training and Development**

6.1 To assist the sales team within the guidelines established by Hotel.

6.2 Contributes to the development of sales training for each member of the sales team.

**7.0 Other Assignments**

7.1 To carry out any other duties assigned by the Management from time to time.

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Additional leave
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sales Marketing: 3 years (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)


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