Programme Management Office

12 hours ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?**

The DBS Transformation as part DCOO helps Global business & Function to delivery change by providing professional change management services.

The Project Management Office (PMO) within DBS Transformation, supports the business’s high priority and significant change programmes and the strategies of the Business & Function. We provide services to Value streams, Regional Portfolios, Programmes and Projects across the business & Function. The PMO help ensure benefits of change are realised and investments are focused on delivering value to the customers through portfolio management, training, resource planning, and project coordination.

**The Opportunity**

The PMO **Programme and Project Services Manager** leads the Project Management Office (PMO) of a Portfolio/ programme, the PMO is a professional able to support the change initiatives within the Portfolio independently, acts as a right hand of the Portfolio Lead/ programme lead / Delivery leaders.

The activities of the PMO are centralized around the Portfolio/programme Governance, assurance, resource and work planning & control, budget management, benefit management and change management. This role will act as a source of guidance and provide governance and metrics to the global change initiatives and in supporting the delivery leaders for making strategic decisions. This role is responsible for following the HSBC Change Framework, using the standard project management tools aligned to the groups Strategic Tooling Spine such as Clarity, JIRA and working closely with their colleagues the DBS Transformation team.

***

**What you’ll do**
- Support the successful delivery of Portfolio/Programme outcomes in line with agreed delivery plans
- Drive inputs/outputs for Programme Increment (PI) Planning and synthesise Quarterly/monthly memo updates
- Design & manage delivery dashboards for insightful visualisation of flow of Capabilities and Features from Idea to Done, to support decision-making.
- Ensure data is accurate and reporting the latest status for all the key parameters (Status reporting, RAID reporting, Dependency reporting and Capabilities/Outcomes)
- Guardian of the change governance. Help provide oversight across Global and markets
- Facilitate Change control around investment planning, scope, OKRs, features/capabilities
- Ensure the delivery pipeline is connected with financials and within capacity
- Collect thematic learnings from retrospectives to ensure cross implementation.
- Monitor & control the portfolio investment allocation, benefit projection & ensure they are captured in standard tooling
- Manage financial guardrails, ensure controls are in place and variances are tracked
- Manage resource capacity pattern
- Monitor & control Portfolio/programme Commercialization tracking
- Provide holistic view of the financial performance and ensure those are in line with defined portfolio strategy, customer & business outcomes.
- Manages Risks and Issues through appropriate tracking and involving key members of the Programme/Project team as appropriate
- Maintain continuous improvement plans to support the new Ways of Operating.
- Act as Change leader or SME in case of new initiative of business, strategy change, tooling migration, etc.
- Ensure compliance to HSBC Change Framework, FIM, SAFE, AGILE etc
- Manage any PMO Analysts in the team to ensure they deliver quality work and meet the expectations of the programme.
Requirements

**What you will need to succeed in the role**:
Soft Skills:

- Ability to work independently with mínimal supervision and oversight
- Ability to manage multiple deadlines simultaneously
- Solid stakeholder management skills with a consultative approach to engaging with internal clients
- A strong team player, proven team leadership potential
- Strong planning and organizing, ability to see the big picture
- Good written and verbal communication skills
- Strong attention to details and technicalities

Hard Skills:

- Master’s or Bachelor’s degree
- 8-12 years of proven work experience as a Project Management Officer or similar role in product/ services organizational
- Knowledge of industry standards in project, programme, portfolio management
- Strong Knowledge of Microsoft Office (Excel, PowerPoint, Word), PPM Tools, Collaboration tools
- Working knowledge of coordinating projects run in Agile methodologies
- Excellent organizational and technical abilities

**What additional skills will be good to have?**
- HSBC Change Framework, Group Tools such as Clarity / Jira / Confluence / GPDM
- Thorough understanding of Billing process, Cost Allocation Methodology, Cost recharges, Value stream Investment Plan, Management & reporting (Investments + Benefits) including GPDM Hierarchy
- Relevant industry certification preferred PMP/P3O/MSP/MOP
- Experience in managing a team
- Certification in Agile.

**You’ll achieve more at HSBC**

**Issued by HSBC Electronic Data Processing (Malaysia)

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