Team Lead Customer Service
1 day ago
Responsible for day-to-day customer service support, including sales order entry and invoicing management.
- Actively liaise with customers, factory, respective product DCs, demand planner, supply planner, finance, sales and marketing department to expedite shipment and resolve any matters that may impede customer order management.
- Actively tracks and review with customers on back order status and initiate shipment or action plans with relevant departments to reduce back order volume.
- Prepare all needed shipping documents and ensure timely submission to customers / financial institutions for smooth clearance and accounts receivables.
- Co-ordinates with customers and relevant parties on short shipment situations and resolve with action plans.
- Close co-ordination with supply planner and logistics group to achieve maximum order fill rates and cost effective logistics arrangement.
- Participate in cross functional improvement projects as and when required. Support regional customer service function as and when needed.
Publish monthly customer key performance index reports as assigned.
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM4,000.00 - RM5,000.00 per month
Schedule:
- Fixed shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer Service: 4 years (preferred)
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