Team Lead- Customer Service
5 months ago
Position: Team lead
- Customer Service - English (Global Payment)
Location: Kelana Jaya, Malaysia.
Salary Range: RM5,500 - RM6,500
Language: English (Malaysian)
Specialization: at least 1 year Team Lead experience. Must have Global Payment, Financial Customer Complain background
Target Onboarding Date: ASAP
Type: Full-time
Shift: 24/7
**Responsibilities**:
- Provide mentorship, guidance, and career development to members of their team. Lead a high
- performing team through an exciting transition to build problem solving, critical thinking, analytical and
technical capabilities which will enable the department to develop deeper, more scalable solutions.
- Establish team goals and work with direct reports on strategies for executing, measuring progress, and
sharing results.
- Deliver projects involving quantitative analysis, industry research, and strategy development, working
directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
- Identify actionable insights, suggest recommendations, and influence team strategy through effective
communication.
- Set clear sales targets, both individual and team-based, and work towards achieving and exceeding these
goals.
- Managing the day-to-day activities of the team.
- Empowering team members with skills to improve their confidence, product knowledge, and
communication skills.
- Conducting quarterly performance reviews.
**Requirements**:
- Bachelor’s degree or equivalent diploma
- Minimum 2-3 years of people management experience as TL.
- Must have BFSI, AML and KYC experience.
- Has the ability to deliver feedback and coaching to team members basis the collected data from Quality
monitoring and reporting development plan to stakeholders in an actionable format.
- Must be able to spot trends and tendencies with data and drives team to look for insights.
- Strategic thinker with strong analytical and creative problem-solving skills
- Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders
on action plan execution.
- Significant experience in a complex fast paced environment
- Passion for ensuring an excellent user experience
**Job Types**: Full-time, Permanent
Pay: RM6,000.00 - RM6,500.00 per month
Application Question(s):
- What nationality are you?
- How many years of experience in a BPO Company and mention the BPO Companies?
- Do you have Minimum 2-3 years of people management experience as Team Lead (How many)?.
- Must have: Do you have BFSI, Anti Money Laundering and KYC experience (Mention)?
- The salary is fixed, not negotiable, the max salary is RM6500, are you okay with it?
- The role is urgent, how soon can you join (Notice Period)?
-
Team Lead Customer Service- Indonesian
5 months ago
Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full timePosition: Team Lead Customer Service - Indonesian Location: Kelana Jaya, Selangor, Malaysia. Salary Range: RM5,500 - RM6,500 Language: English (Indonesian) Specialization: Global Payments, Financial Customer Complain Operations Joining date: Immediate or with Notice period Type: Full-time Shift: 24/7 **Responsibilities**: - Provide mentorship,...
-
Team Lead- Customer Service
5 months ago
Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full timePosition: Team lead - Customer Service - English ( Risk Operations/Risk Analyst) Location: Kelana Jaya, Malaysia. Salary Range: RM5,500 - RM6,500 Language: English (Malaysian) Specialization: at least 1 year Team Lead experience. Must have Risk Operations background Target Onboarding Date: ASAP Type: Full-time Shift:...
-
Cantonese Customer Service
5 months ago
Subang Jaya, Malaysia Customer Service Centre Full time**Job Description岗位职责:** - 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求:** -...
-
Team Lead
5 months ago
Kelana Jaya, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full timeAbility to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate it is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case. - Ability to guide the team on completing the chargeback...
-
Trainer/ Team Lead
5 months ago
Kelana Jaya, Malaysia MPS Full time**Trainer** a. Language: English b. Specialization: Experience as a Lean Six Sigma Yellow Belt trainer or instructor, Certificate as a Lean Six Sigma Green Belt c. Target Onboarding Date: ASAP e. Location: Kelana Jaya, Selangor f. Type: Full-time g. Shift: 24/7 - Design effective training programs. - Prepare training materials. - Conduct training and...
-
Executive, Customer Service
5 months ago
Kelana Jaya, Malaysia Carsome Sdn Bhd Full time**About You** CARSOME is on the hunt for a talented and experienced Telesales ,Customer Service (B2C). We need a self-motivated person with strong communication and negotiation skills. Your duties identifying potential customers and setting Free Test Drive appointments / Video Car Tour. **Your Day-To-Day** - Perform Outbound Calls based on leads assigned by...
-
Executive, Customer Service
5 months ago
Kelana Jaya, Malaysia Carsome Sdn Bhd Full time**About You** CARSOME is on the hunt for a talented and experienced Telesales ,Customer Service (B2C). We need a self-motivated person with strong communication and negotiation skills. Your duties identifying potential customers and setting Free Test Drive appointments / Video Car Tour. **Your Day-To-Day** - Perform Outbound Calls based on leads assigned by...
-
Sales Team Lead
5 months ago
Kelana Jaya, Malaysia MINDPEC SOLUTIONS SDN BHD Full timeWorking location Kelana Jaya. Sales Team Lead prefer Mandarin / Cantonese Speaker. **Salary**: RM6,000.00 - RM6,500.00 per month **Benefits**: - Opportunities for promotion Schedule: - Monday to Friday Supplemental pay types: - Commission pay - Performance bonus - Retention bonus - Yearly bonus **Language**: - Mandarin or Cantonese (preferred)
-
Service Desk Team Lead
5 months ago
Petaling Jaya, Malaysia NEXTDC Full time**Company Description** At NEXTDC we have been building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. We are establishing a new data centre in Petaling...
-
Mandarin Sales Team Lead
5 months ago
Kelana Jaya, Malaysia Growthfn Full timeResponsibilities: - To guide new business & maintain a relationship with agents and Client. - Responsible for the achievement of GP/Volume targets as agreed upon hiring. - Responsible for managing team performance, building, and maintaining team relationship, assessing client specific needs, promoting, and selling the services and maintaining sales goals...
-
Operational Risk Team Lead
5 months ago
Kelana Jaya, Malaysia Growthfn Sdn Bhd Full timeProvide mentorship, guidance, and career development to members of their team. - Lead a high-performing team through an exciting transition to build problem solving, critical. - thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. - Establish team goals and work with direct reports on...
-
Field Services
5 months ago
Petaling Jaya, Malaysia Ericsson Full time**Join our Team**: **About this opportunity**: Ericsson is looking for a Field Service - Team Lead (Central) to join our team. This role is centered on managing the Service Assurance functions for our contract. You'll take on reactive, preventative, and predictive maintenance responsibilities within the scope of the service. As a customer-facing...
-
Data Centre Operator
4 months ago
Kelana Jaya, Malaysia Erudite Innovation Sdn Bhd Full time**Job Specification** - 1st level on-site support and to monitor any alert to minimize downtime and providing sufficient report on the issue encountered. - Contact point for all team members and customer. - Supervising, managing and motivating team members daily. - Identifies and resolves technical issues/researches and recommends effective solutions. -...
-
Executive, Quality Assurance Customer Service
5 months ago
Kelana Jaya, Malaysia Carsome Sdn Bhd Full time**About You** You will be reporting directly to the Team Leader, Quality Assurance, and will be driving the call quality improvement in the Customer Service department. **Your Day to Day** - Maintain and develop internal support and call centre quality standards. - Assess support interactions based on internal standards. - Accompany evaluations with...
-
Customer Service Executive-freight
5 months ago
Kelana Jaya, Malaysia Chrisjac Recruitment Services Full time**Position: Customer Service Executive-Freight services.**: - **Salary: RM 2800-3500.**: - **Location: Kelana Jaya (SS7),Petaling Jaya.** This company, a leading international logistics company with offices in major ports in Malaysia are looking to recruit _Customer Service Executive for their freight services_ and to join their freight operations team...
-
Customer Service Executive-freight
5 months ago
Kelana Jaya, Malaysia Chrisjac Recruitment Services Full time**Position: Customer Service Executive-Freight & Logistics services.**: - **Salary: RM 2500-3500.**: - **Location: Kelana Jaya (SS7),Petaling Jaya.** This company, a leading international logistics company with offices in major ports in Malaysia are looking to recruit _Customer Service Executive for their freight services_ and to join their freight...
-
Customer Service
5 months ago
Kelana Jaya, Malaysia Farmasi Everlife ( Neutra Sdn.Bhd) Full time**the assistance an organization offers to its customers before or after they buy or use products or services**. Customer service includes actions such as offering product suggestions, troubleshooting issues and complaints, or responding to general questions. **Salary**: RM1,500.00 - RM1,800.00 per month **Benefits**: - Opportunities for promotion -...
-
Customer Service
5 months ago
Kelana Jaya, Malaysia Farmasi Everlife ( Neutra Sdn.Bhd) Full time**the assistance an organization offers to its customers before or after they buy or use products or services**. Customer service includes actions such as offering product suggestions, troubleshooting issues and complaints, or responding to general questions. **Salary**: Up to RM2,500.00 per month **Benefits**: - Opportunities for promotion - Professional...
-
Customer Service
5 months ago
Kelana Jaya, Malaysia Nuetra Sdn Bhd Full time**the assistance an organization offers to its customers before or after they buy or use products or services**. Customer service includes actions such as offering product suggestions, troubleshooting issues and complaints, or responding to general questions. Pay: RM1,800.00 - RM2,200.00 per month **Benefits**: - Opportunities for promotion - Professional...
-
Customer Service Admin
4 months ago
Kelana Jaya, Malaysia Angel-La Baby Confinement Centre Full time1. Acting on behalf of the company, understand the company values and always act in a professional manner, using language that aligns with the company. 2. To manage, supervise and support a team of subordinates which consist of midwife, nurses and management staffs for the daily operation of Confinement Centre 3. Improves customer service quality results...