Executive, Quality Assurance Customer Service

**About You** You will be reporting directly to the Team Leader, Quality Assurance, and will be driving the call quality improvement in the Customer Service department. **Your Day to Day** - Maintain and develop internal support and call centre quality standards. - Assess support interactions based on internal standards. - Accompany evaluations with...

Role: Assistant Quality Assurance Manager Language: English (Malaysians) Specialization: Global Payments Target Onboarding Date: ASAP Salary Range: 7,000 RM - 8,000 RM Location: Kelana Jaya, Selangor Type: Full-time Shift: Regular Shift or 24/7 **Responsibilities**: - Assist in leading and coordinating the quality assurance team. - Provide training...

**Position Snapshot** Location: Shah Alam Company: Nestlé Manufacturing (M) Sdn Bhd Permanent - Full Time Bachelor’s Degree in Food Science/Technology or any other equivalent background studies. 3+ years of experience **Position Summary** Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we...

**Job Description岗位职责：** - 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求：** -...

**Job responsibilities**: - Manage consumer/customer service-related matters to product complaint and inquiry - Handling 3rd party documentation request such as customer, exporting countries and regulatory bodies. - Involvement in food safety quality culture and GMP program - KPI reporting - Conduct contractor induction training as trainer, support in...

**Job Title**: - Executive, Quality Assurance (Ground Operations) **Reports To**: - Assistant Manager, Quality Assurance **Role Purpose**: - To provide assistance to the Assistant Manager, Quality Assurance to ensure all audits in Ground Operations are executed as per the audit schedule and ensure all findings/observations are closed within the...

**Job Summary**: To assist in the overall quality performance of OLDTOWN outlets by conducting R.O.S.E Audit and to ensure all outlets are adhere to OLDTOWN standards. **Key responsibilities and accountabilities**: - To assist the QA Manager on all matters pertaining to overall quality assurance and control program. - To assist in review and update...

**Kelayakan/Qualification**: - A quality assurance specialist ensures that the final product observes the company's quality standards. - The detail-oriented professional is responsible for the development and implementation of inspection activities, the detection and resolution of problems, and the delivery of satisfactory outcomes. - Analyse and...

Responsibilities: - Develop and implement quality assurance policies, procedures and standards for inspection. - Supervise and manage QC in the production floor, incoming raw materials and outgoing products inspection process. - Inspect and assess production and retail are complied with company’s set of requirements (GMP, HACCP and relevant standards). -...

Responsibilities: - Develop and implement quality assurance policies, procedures and standards for inspection. - Supervise and manage QC in the production floor, incoming raw materials and outgoing products inspection process. - Inspect and assess production and retail are complied with company’s set of requirements (GMP, HACCP and relevant standards). -...

**Reports To**: - Assistant Manager, Quality Assurance **Role Purpose**: - To provide assistance to the Assistant Manager, Quality Assurance to ensure all audits in Ground Operations are executed as per the audit schedule and ensure all findings/observations are closed within the timeline. **Key Accountability**: - To participate and uphold the safety...

**Responsibilities** 1. To assist the QA Assistant Manager in the following tasks: a) Organize internal quality audits and other quality assurance activities in accordance with the Yearly Quality Assurance Planner. b) Prepare / Compile internal audit reports. c) Evaluate audit findings and ensure appropriate corrections and corrective actions are...

**Responsibilities** 1. To assist the QA Assistant Manager in the following tasks: a) Organize internal quality audits and other quality assurance activities in accordance with the Yearly Quality Assurance Planner. b) Prepare / Compile internal audit reports. c) Evaluate audit findings and ensure appropriate corrections and corrective actions are...

**Salary: RM 3500- RM5500** **Location: Old Klang** **mode: WFH** **Key Responsibilities** - Conduct regular evaluations of customer service representative to measure their proficiency in handling player inquiries, resolving issues, and delivering exceptional services. - Provide constructive feedback to agents to enhance their skills and performance. -...

**PRIMARY OBJECTIVE**: **Responsible for Quality Management system and to be 100% compliance with Corporate, Divisional and local regulations.**:** EDUCATION/QUALIFICATIONS/EXPERIENCE**: - Minimum of Bachelor’s degree in Science. Equivalent education/work experience will be considered. - Working experience in a Commercial Quality environment in Medical...

Ensuring the accuracy of information and the proper verification process are followed. - Work diligently to achieve and exceed Key Performance Indicators (KPIs) set for the Quality Assurance department monthly. - Liaise with Division Heads to address and rectify issues related to the rejection of reports and necessary corrective actions are taken to enhance...

Ensuring the accuracy of information and the proper verification process are followed. - Work diligently to achieve and exceed Key Performance Indicators (KPIs) set for the Quality Assurance department monthly. - Liaise with Division Heads to address and rectify issues related to the rejection of reports and necessary corrective actions are taken to enhance...

**Requirements**: - Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams - 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.) - Proven track record of collaborating with...

Competitive package & Hybrid working environment - _Support our existing ISO9001 Quality Assurance Programs_ - _Promote and measure quality performance throughout the organization._ - _Lead our operations, technical, sales and other functions in their pursuit of Quality improvement._ Play a key role in the delivery of _our_ _Quality Assurance focused...

Job scope: To provide administrative support in planning and deploying policies, procedures & processes in line with the annual KPIs established for the institutional Quality & Audit Department. KRAs include i. Quality Control (QC) ii. Continual Quality Improvement (CQI) - Key Results Area: - To plan & deploy all operational/administrative duties in line...