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Service Delivery Functional Lead
2 weeks ago
**Responsibilities**
- Lead and coordinate the functional and technical team.
- Be client facing/at client site as L2 support to resolve system incident and problem.
- Perform solutioning and lead execution for system enhancement.
- Escalate to technical team to resolve technical issues and activities.
- Familiar with BMC Remedy and Helix ITSM technology.
- Stakeholder management - weekly and monthly report.
**Qualifications**
- Good understanding of ITSM.
- Able to manage/bridge business stakeholders and technical developer.
- Basic knowledge on technology.
- Knowledge in BMC remedy platform is a plus.
- ITIL certified is a bonus.
- Excellent written and verbal communication skills (English, Malay).
- Malaysian citizen.
**Job Type**: Contract
Contract length: 12 months
Pay: RM4,000.00 - RM5,000.00 per month
**Benefits**:
- Health insurance
- Professional development
Schedule:
- Monday to Friday
**Experience**:
- BMC Remedy: 1 year (preferred)
- Helix ITSM: 1 year (preferred)
**Language**:
- English (preferred)
- Malay (preferred)
License/Certification:
- ITIL (preferred)
Expected Start Date: 07/01/2024
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