Global Warranty Specialist

7 months ago


Malaysia Terberg Tractors Malaysia Full time

Locatie: Benschop_

Als Global Warranty Specialist beheer je het garantieproces vanuit technisch oogpunt door een document
- en garantieproces voor en met ons distributeursnetwerk en leveranciers op te zetten. In deze rol heb je direct impact doordat jij de openstaande claims beheert en actief opvolgt. Jij zorgt immers voor een efficiënt garantieproces, waarmee je de claims van onze Distributeurs vlot en volgens afspraak afhandelt. Je draagt bij aan de verdere ontwikkeling van een efficiënt garantieproces. Je werkt nauw samen met onze productielocaties en onze distributeurs, die je ondersteunt bij het implementeren van een consistente manier van werken met betrekking tot het garantieproces.

***Wat ga je doen?**:

- Volgt prestaties van de voertuigen gedurende de garantieperiode, en rapporteert kwaliteitsissues.
- Beheert het escalatieproces naar leveranciers in samenwerking met afdeling inkoop.
- Verzamelt, analyseert en rapporteert gegevens om problemen op te lossen en de interne processen van het bedrijf te verbeteren.
- Meewerken aan en leiden van continue verbetertrajecten.
- Werkinstructies maken en verbeteren.
- Zoeken naar mogelijkheden om de garantiekosten te verlagen op basis van verzamelde gegevens en analyses.

***5 redenen waarom dit iets voor jou is**:

- Je krijgt energie om in deze veelzijdige functie tot goede oplossingen te komen.
- Je bent zelfstandig en nauwkeurig.
- Je werkt en denkt op MBO+/HBO niveau, werkervaring in de autobranche is een pré.
- Je houdt ervan om in een technische omgeving te werken. Je behoudt het overzicht en stelt zelf de prioriteiten.

**Dit krijg je**:

- Een afwisselende en zelfstandige baan binnen onze groeiende organisatie.
- Een functie binnen een afdeling die zich aan het professionaliseren is.
- De kans op opleidings
- en doorgroeimogelijkheden via Terberg Academy.
- De prettige sfeer van een familiebedrijf die je uitdaagt om mee te denken en luistert naar ideeën. Een goed arbeidsvoorwaardenpakket conform de CAO Kleinmetaal.

**Over Terberg**:
Terberg Special Vehicles is wereldwijd actief in de ontwikkeling, productie en service van speciale voertuigen. Als familiebedrijf staan we voor onze mensen, en dat al meer dan 150 jaar Innovatie is onze kracht en duurzaamheid ons antwoord. Zo investeren wij al sinds 2014 in elektrisch aangedreven voertuigen en testen we volop met waterstof. Wij willen op een verantwoorde manier omgaan met onze omgeving, zodat toekomstige generaties het succes voort kunnen zetten.

**Is dit jouw droombaan?**:
De speciale voertuigen van familiebedrijf Terberg rijden rond in meer dan 130 landen. Je komt ze tegen op de weg, in havens, distributiecentra, de zware industrie, tunnelbouw, rangeerterreinen en luchthavens. Terberg is innovatief en zet de trend in haar nichemarkt. Door continu goed in te spelen op de vraag van onze klanten slaagt Terberg erin voertuigen van de hoogste kwaliteit en met de beste eigenschappen en prestaties te leveren. Bij de Terberg Group werken wereldwijd meer dan 3000 medewerkers.


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