Specialist, Digital Payments

6 months ago

Kuala Lumpur, Malaysia foodpanda Full time

**Company Description**
“To be the most loved everyday food and groceries destination” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
**Job Description** About foodpanda’s Fintech Team**

foodpanda’s fintech team’s mission is to unlock value by generating revenue beyond today’s payment foundation. At our core, we are the team executing multi-pronged strategies to optimize the performance of payments acceptance to provide the best end-user payment experience - be it via card or Alternative Payments Methods (APMs). Additionally, we are focused on building an ecosystem with beyond payment services across other Fintech initiatives. Our team is responsible for identifying market trends, customer needs, getting in touch with prospective partners, closing commercial deals, and rolling out projects while working closely with cross-functional teams such as Country Teams, Finance, Legal, Customer Care, Engineering & Product, etc.

We are looking for a team player who is passionate about payments with a good mix of tenacity and self-motivation. This individual will drive exploration into new realms of growth and opportunity in payments acceptance and optimization, propelling foodpanda's Fintech team forward in its next phase of value creation across APAC.

**Responsibilities**:

- Ideation and Conceptualization: Work closely with stakeholders to understand requirements, gather insights, and translate them into actionable Adtech product plans to monetize with the payment industry vertical.
- Cross-Functional Collaboration: Partner closely with cross-functional teams including partnership sales, marketing, product, and engineering, as well as in-country teams to ensure alignment and successful GTM launches.
- Data Analysis: Collect, clean, and analyze large datasets to uncover insights and trends that inform the success of results of Adtech campaigns.
- Sales Enablement: Develop and implement sales enablement programs and initiatives to empower the sales team with the knowledge, skills, and resources needed to effectively engage payment industry prospects and close deals.
- Commercial Awareness: Assess potential payment partners through a commercial lens, evaluating cost-saving opportunities, new revenue potential, and acquisition of new customers.
- Drive accountability: Capture key updates to track and report progress towards goals and key results to provide regular updates across stakeholders.
- Foster a culture of accountability and continuous improvement across the organization by promoting transparency, open communication, and a focus on results.
- Attention to Detail: Strong attention to detail to identify and document all system issues, bugs, and related issues accurately, ensuring comprehensive tracking and resolution.
- Problem-Solving: Effective problem-solving skills to analyze system issues, identify root causes, and collaborate with technical teams to develop and implement solutions to resolve payment-related issues promptly.

**Qualifications**
- At least 2 - 3 years of experience working, preferably in digital payment solutions.
- Strong experience in managing project rollout/execution, preferably in digital payment solutions.
- Strong experience in understanding customer needs when it comes to digital payment solutions.
- Very strong analytical and troubleshooting skills.
- Able to work independently if required and learn quickly and adapt to different roles in a growing team.
- A sense of urgency, pragmatism, and a solution-oriented approach to problem-solving.

**Additional Information**
- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A great working atmosphere with regular company and team events.
- A vibrant and international team committed to diversity and inclusion.
- Responsibility from day one in a fast growing and global company.
- Other benefits include free food, health and dental insurance, and learning and development opportunities

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery

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