F&b Operation Trainer

2 weeks ago


Shah Alam, Malaysia Eufood Pro Sdn Bhd Full time

**Responsibilities**:

- Provide exceptional guest service to both internal and external customers, aligning with the organization's mission, culture, and values.
- Serve as a role model for appropriate guest and Baristas/ Cafe Crews/ Operators interactions, embodying a culture of excellence and leading by example.
- Conduct training and certification for newly hired Baristas/ Cafe Crews/ Operators using the HBA Teaching model.
- Actively coach and ensure adherence to food safety procedures and recipes to maintain premium product quality.
- Monitor daily time, temperature, transfer, and waste controls, while ensuring compliance with health codes and safety standards for maintaining high health scores.
- Enforce company policies and provide direction to Baristas/ Cafe Crews/ Operators to ensure fulfillment of assigned duties.
- Train new hires on opening/closing procedures and guest service expectations.
- Supervise newly hired Baristas/ Cafe Crews/ Operators daily, motivating and leading them in line with our Culture and Values.
- Maintain consistency in following organizational processes and procedures.
- Perform additional duties as assigned by management.
- Must possess own transport and able to travel.

**Qualifications**:

- Effective communication and interpersonal skills, suitable for both one-on-one and small group settings.
- Proficiency in MS Office, including Word, Excel, and Outlook, along with excellent computer skills.
- Possess a friendly and outgoing personality, committed to delivering quality service.
- High school diploma or bachelor's degree in a related field.
- Proficiency in basic mathematical operations and the ability to work with Malaysian currency.
- Flexible schedule availability, including nights, weekends, holidays, and special events.
- Ability to stand for extended periods regularly.

Pay: RM1,500.00 - RM2,500.00 per month

Schedule:

- Fixed shift

**Experience**:

- Trainer: 1 year (preferred)



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