Korean Customer Service Advisor

5 months ago


Cyberjaya, Malaysia GrowthFn Full time

Position Summary:
Primary Job Functions:
2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

3. Build sustainable relationships and engage customers by taking the extra mile

4. Keep the customer’s privacy and protect customer information

5. Meet personal/team qualitative and quantitative targets

6. Handle simple to difficult inquiries in a given span of time

DOJ: 1st March (Headcount 4)

**Salary**: RM 10,000 (Negotiable) + KPI - Up to RM 300

Education - Bachelor or Diploma (Diploma must have at least 3 years work experience)

Requirement - Must have CS background experience (Airline experience is a added benefit)

Working Hour: Dayshifts between 8 am - 8 pm, Mon - Sun (5 days)

Pay: RM8,000.00 - RM10,000.00 per month

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- What is your nationality?
- What is your current location?
- This position is under Concentrix Malaysia, have you applied for this position before directly or through any other recruitment agency?
- What is your current salary?
- Expected salary?
- Notice period
- Are you willing to work on site?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Service or Travel Agent: 1 year (preferred)

**Language**:

- Korean (required)



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