Korean Customer Service Advisor
5 months ago
Position Summary:
Primary Job Functions:
2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
3. Build sustainable relationships and engage customers by taking the extra mile
4. Keep the customer’s privacy and protect customer information
5. Meet personal/team qualitative and quantitative targets
6. Handle simple to difficult inquiries in a given span of time
DOJ: 1st March (Headcount 4)
**Salary**: RM 10,000 (Negotiable) + KPI - Up to RM 300
Education - Bachelor or Diploma (Diploma must have at least 3 years work experience)
Requirement - Must have CS background experience (Airline experience is a added benefit)
Working Hour: Dayshifts between 8 am - 8 pm, Mon - Sun (5 days)
Pay: RM8,000.00 - RM10,000.00 per month
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- What is your nationality?
- What is your current location?
- This position is under Concentrix Malaysia, have you applied for this position before directly or through any other recruitment agency?
- What is your current salary?
- Expected salary?
- Notice period
- Are you willing to work on site?
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Customer Service or Travel Agent: 1 year (preferred)
**Language**:
- Korean (required)
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