Operations Specialist
4 weeks ago
**What we seek**:
**Responsibilities**:
- Manage and oversee the day-to-day operations of our platform rental services, ensuring seamless functionality and optimal user satisfaction.
- Oversee daily rental transactions, guaranteeing accuracy in system documentation and adherence to technical specifications requirement.
- Coordinate throughout the entire rental process, from reservations to delivery, addressing rental issues, and ensuring smooth collection procedures.
- Cultivate and nurture relationships with potential users and partners to increase the lifetime value of our platform.
- Assist the Head of Department in compiling and tracking performance Key Performance Indicators (KPIs) on a weekly basis, providing insights for continuous improvement.
- Provide prompt and efficient technical assistance to users, contributing to a positive customer success experience and resolving any technical issues promptly.
- Drive initiatives to optimize and automate the rental operational process, enhancing efficiency and improving the overall user experience.
**Requirements**:
- Deep passion for start-up culture and technology.
- High energy, organizational prowess, independence, and quick learning ability.
- Possess an innate curiosity and a desire to unravel and comprehend problem statements, regardless of their complexity.
- Self-motivated and capable of working autonomously in a dynamic environment with mínimal instruction.
- Holder of a Bachelor of Engineering degree or any equivalent qualification.
- Excellent communication, writing, and presentation skills. Chinese speaking is a must.
**Job Types**: Full-time, Permanent
Pay: RM5,000.00 - RM7,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (required)
**Language**:
- Chinese (required)
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