Customer Service Executive
5 days ago
**Responsibilities**:
- Responsible to undertake the total sales administrative functions, in support of the Sales team.
- Undertake the Sales Order cycle, such as preparing and processing sales orders, delivery orders, purchase orders and invoicing.
- Undertake other order transactions related to loaned units meant for demonstration, samples, returns, warranty, etc. and when necessary.
- Prepare and update delivery status for submission to customers based on order confirmation from suppliers.
- Liaise and follow up with suppliers on delivery enquiries, order status, and other matters.
- Follow up with the internal purchasing team on delivery status.
- Ensure customers are provided with the necessary documents, such as packing lists, upon delivery of goods.
- Handle and follow up with telephone enquiries.
- Maintain a high level of cooperation and teamwork with the Sales team.
- Handling of all for our processes necessary documentation (Customer P/O, S/O, D/O).
- Ensure prompt collection of payment from customers and forward to account department for COD orders.
- Proper recording of Cash handling with transporter, dispatch rider and account department.
- Coordinate with the credit control department on orders with credit limit and credit period issue.
- Attend to customer complaints with professionalism & integrity. Help customer to resolve billing and sales credit issues.- To undertake any other duties as and when assigned by the Company.**Benefits**:
- EPF
- SOCSO
- Annual Leave
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