Associate, CEO Office

5 days ago

Kuala Lumpur, Malaysia Standard Chartered Full time

**Job**: Business Support, Management & Efficiency

**Primary Location**: Asia-Malaysia-Kuala Lumpur

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 11/Mar/2024, 9:19:09 PM

**Unposting Date**: 26/Apr/2024, 5:59:00 PM

**The Role Responsibilities**

**Job Role**

Assist the Director, CEO Office Malaysia (DCO) to effectively manage Country business objectives and the governance role of the franchise.
- Serve as liaison with CMT / EXCO and other stakeholders to effectively manage priorities and facilitate outcomes.
- Provide business planning, coordination, and project management support for the DCO therefore enabling focus on operational and strategic business issues.
- Manage assigned initiatives on behalf of the DCO behalf.
- Oversee or act as committee secretary for selected governance committees.
- Ensure CEO Office preparedness for engagements and meetings.

**Strategy and Business**

Customer and Franchise Management - Support CEO Office in raising of the Bank’s profile with all key stakeholders such as customers, regulators, key contacts in the local community, members of staff, and Group leadership.
- Assist the DCO in driving collaboration across Singapore and the network.
- Support DCO in raising of the Bank’s profile with all key stakeholders (customers, regulators, political contacts, staff, Group leadership) - relationship building with key contacts, develop meeting and networking agenda, coordinate follow up.
- Assist in the alignment and promotion of strategic agenda, which involve understanding the Bank’s strategic intent covering customers, our people, communities, investors and regulators.
- Coordinate and oversee the yearly strategy presentation to the Board and Regulators to ensure consistency and alignment of plans between segments.
- Coordinate and oversee strategy sharing session with MCLT.
- Drive delivery of the country “Collective Agenda” and the country plan, overall budget, financial and other performance targets.
- Assist in special event coordination where CEO participates.
- Facilitate an integrated “One Bank” approach across the business and support functions such as One Bank Forum, Eco-system forums, etc.
- Promote and implement the Group’s strategic stand on - Accelerating Zero, Lifting Participation and Resetting Globalisation.
- Coordinate with Champions of Chambers to deliver the relevant corridors strategy and build NTB for the franchise.
- Monitor and track Country Scorecard.

**Processes**
- Provide daily support to the DCO in terms of internal and external correspondence, preparedness for engagements and timely deliverables.
- Assist in prioritization CEO’s schedule to ensure appropriate time allocation.
- Monitor CEO Office’s incoming correspondence to ensure prompt handling of all items.
- Manage follow up and execute actions as appropriate.
- Seek DCO’s input where appropriate or delegate to others for resolution. Track important internal and external items to conclusion.
- Review and prioritize CEO Office activities for each day.
- Ensure an appropriate level of preparedness for each engagement and prioritize his deliverables.
- Independently seek resolution to every day management issues requiring CEO Office’s attention where possible.
- Assist the DCO in prioritizing CEO’s schedule to ensure appropriate time allocation for focus on deliverables, stakeholder management and profile.
- Assist DCO to utilize the CEO Office’s Budget for appropriate expenses and track the Budget over the course of the year.
- Manage and support agenda for high profile internal visitors to the country as required.
- Manage agenda for high profile internal visitors to country (MT members, Independent Non-Executive Directors) - drive their engagement, schedule setting, briefings preparation, logistics, follow up on resulting action items.
- Ensure results of visits are communicated as appropriate (newsletters, etc).
- Oversee project work on behalf of the DCO as appropriate e.g. strategic taskforces, etc.
- Assist DCO to drive CMT / EXCO involvement in sustainability work (community engagement, etc).
- Serve as Crisis Management administrator, and BCP coordinator for CEO’s office.
- Ensure look and feel of CEO’s office space is functional and appropriate for proper representation and receiving high profile visitors.

**People and Talent**

Support the CEO Office in achieving the People and Talent objectives such as accelerating next generation of leaders, attracting talent, CMT / EXCO effectiveness and embedding the Code of Conduct.
- Assist the DCO in developing and embedding a high performance culture throughout the country by embracing management processes and activities with a goal of creating an environment of performance excellence.
- Support the CEO Office in the objective of strengthening Diversity and Inclusion initiative.
- Work with CEO’s Personal Assistant to manage workload and engagement, oversee adherence to com

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