Hard Services Lead

4 days ago


Kuala Lumpur, Malaysia JLL Full time

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Hard Services Job Description
Responsible in managing the M&E services and ensure the effectiveness of overall planned preventive maintenance program. Assist the Facilities Manager in providing site facility management (operation & Maintenance), HSE management, procurement & vendor management, Helpdesk team Management and technical team management
- Facility Management (Operation & Maintenance)
- To assist in the implementation of operation related standards and procedures, preventive & planned maintenance program, repair & replacement initiative program and helpdesk management. Minimizing the risk of plant failure.
- To create and update the site asset register and ensure the statutory compliance are in place.
- Review stock levels of the required inventory of spares on site
- Recommend continuous management initiatives and energy management plan
- Managing ad-hoc related projects
- To submit relevant reporting data and ensure timely submission to Facilities Manager
- To provide 2nd level support and manage the site operation in the absence of Facilities Manager
- HSE Management
- To ensure the site provision of safe working environment and compliance to HSE standards
- Work closely with HSE Executive in overall planning, executing and delivering HSE procedures to all activities at site
- Procurement & Vendor Management
- To conduct performance assessment of technical vendors and ensure the delivery are as per agreed SLA/KPI
- To assist the Facilities Manager and ensure vendor procurement processes are in in compliance to both Client and JLL guidelines
- Technical Team Management
- To prepare the job descriptions for all technical staff and assign relevant manpower to specific task
- Provide advice to the technical team and overall management of their work schedule
- Helpdesk Team Management
- To prepare the job description for Helpdesk Administrator and ensure the SLA/KPI are adhered to with superior customer service management

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.


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