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Customer Service

3 months ago

Shah Alam, Malaysia NSS Group Full time

Are you passionate about cars and providing exceptional customer service? We are looking for a dynamic Service Advisor to join our team As a Service Advisor, you'll be the bridge between our customers and our skilled technicians, ensuring their vehicles receive top-notch care and our customers leave satisfied.

**Responsibilities**:

- **Customer Relationship**:Be the friendly face our customers rely on, handling inquiries, scheduling appointments, and ensuring every customer feels valued.
- **Customer Care**:Listen to customer concerns, inspect vehicles with a keen eye, and recommend necessary repairs in a clear and understandable way.
- **Communication**: Keep customers informed with regular updates on their vehicle's status throughout the service process, managing expectations with professionalism.
- **Customer Satisfaction**: Deliver exceptional customer service at every touchpoint, going the extra mile to build lasting relationships based on trust and loyalty.
- **Problem Solving**: Use your automotive expertise to identify vehicle issues during inspections and recommend appropriate solutions to keep our customers safely on the road.
- **Quality Assurance**: Ensure all work meets our high standards, reviewing completed work with customers to ensure their satisfaction.

**Qualifications**:

- **Passion for Cars**: A genuine love for automobiles and the desire to provide outstanding service.
- **Excellent Communicator**: Strong verbal and written communication skills in English and Bahasa Malaysia; Mandarin proficiency is a plus.
- **Automotive Knowledge**:

- Applicants without Automotive background but are passionate about cars are encouraged to apply.
- Minimum 1 year of Automotive Industry experience as a Service Advisor, with a Bachelor's degree or equivalent certification in Automotive Engineering would be an added advantage.
- **Customer Service Savvy**: Demonstrated ability to provide professional and excellent customer service, with a focus on building relationships.
- **Flexible and Reliable**: Willing to work in Glenmarie, Shah Alam, and available 6 days a week (Monday to Saturday).

**Why Join Us**:
Join us because we're not just any workshop; we're specialists in luxury car brands like Porsche, Mercedes, BMW, Audi, Bentley & etc. You'll get to work with top-of-the-line vehicles, honing your skills and expertise in this niche market. Additionally we also provide;
- **Rewarding Benefits**: Enjoy provided meals daily (lunch & tea break) and a competitive incentive package for confirmed staff.
- **Professional Development**: Take advantage of our external and internal training opportunities to grow in your role.
- **Team Bonding**: Engage in fun team-building activities and company trips to foster a positive work environment.
- **Celebrate Together**: Join us in festival celebrations including Chinese New Year, Hari Raya, Deepavali, and Christmas parties.

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Attendance bonus
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Service Advisor: 1 year (preferred)

Expected Start Date: 07/01/2024