Key Account Executive- Contract
3 weeks ago
**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS**
Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist
**YOUR TASKS**
**DHL Key Account Customers**- Provide the full suite of customer service offerings (including bookings, enquiries, supply requests) to Key Account customers in addition to customised contracted services (eg Reporting etc)- Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution.- Proactively inform customers on shipment delays and potential service failures. Subsequently coordinate within DHL network on service require within the Network Trace Procedures.- Make joint visits to key account customers with sales staff as and when necessary to solicit feedback to improve the service provided to the customers.- Prepares QBR for clients.- To support GOS contingency for FL CS- To manage KAD GOS
**Subfunction Managers**- Work with Gateway, Operations and the DHL Network to achieve promised transit times, service levels and other contracted service requirements for Key Account customers.- Actively handle customers billing enquiries by liaising with Finance to ensure satisfactory resolution.
**Information Management**- Complete daily, weekly, monthly and quarterly reports as required by customers, management and/or the sales team per prescribed time frames/intervals & agreement.
**Driving Customer Service Excellence**- Lead and drive customer satisfaction by providing best in class standards with a view towards establishing and maintaining a competitive advantage.
**Maximising Revenue Generating Opportunities**- Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g SII, TDD and the use of eCom tools)
**YOUR PROFILE**
- Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
- Well
- developed relationship skill and ability to network with multiple levels of an organization and other business units.
- Typicaly requires Bachelor of Degree in related discipline and or 3- 4 years of working experience.
**OUR OFFER**
- Strong career support in a international environment
- Great culture and colleagues
- Multifarious benefit program
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