Key Account Executive

3 days ago


Kuala Lumpur, Malaysia DHL Full time

We are currently seeking a **Key Account Executive** to join DHL eCommerce Solutions team based in Puchong, Malaysia

The **Key Account Executive** will be responsible for meeting sales revenue objectives at a sales territory or portfolio level via retention, development and acquisition activities, by servicing and retaining existing customers and targeting new business opportunities

**Essential Duties and Responsibilities**

**Customers (external)**
- Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals
- Build and maintain executive relationships within the designated Key Accounts (Local as well as Multi-National) customer accounts and Partners
- Provide customer oriented service at all times relating to specific sales and customer expectation issues

**Communication**
- Develop a working relationship with the relevant support sections e.g. GKAM Support Group, Operations to ensure they are kept up to date with all issues relating to the GKAM Customer accounts
- Represent the customer in the solution/service development process, ensuring clear communication of customer expectations and requirements
- Work together to strategically improve the overall competitive advantage of the customer, and maximize the customer’s life time value to DHL

**Sales/Customer Account Development - Planning and Follow Up**
- Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing account base so that the required account sales results are achieved
- Develop and implement a strategy to promote DHL programs and solutions to the assigned list of customer accounts
- Implement global and regional account acquisition / development approaches and platforms
- Display strong skills in global customer analysis to ensure that all customer requirements are being fulfilled
- Manage and co-ordinate the agreed account initiatives, activities and programs to retain and grow ongoing revenue and profit contributions
- Develop plans to deny competitor penetration into the accounts
- Co-ordinate the development and delivery of services and solutions that provide consistency and reusability to enable customers to achieve their corporate objectives and gain competitive advantage through DHL

**Margins/Profitability Assurance**
- Establish and implement a pricing review timetable that ensures improving margins from designated accounts
- Adhere to regional standards on profit margins and discount guidelines
- Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff requires management agreement and justification

**Desired Skills / Qualifications**
- At least 3-4 years corporate consultative / solution based sales experience in a service-related industry
- Experience in managing and developing large & complex accounts
- Experience in DHL network
- Degree in Business (or related discipline)



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