Key Account Executive

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Advisory Apps Sdn Bhd Full time

This job is as a Key Account Executive/Sales Executive at MedicalMet, a rapidly growing software company serving clinics and beauty salons worldwide. You might like this job because of the fast-paced environment, hands-on client engagement, and room for skill development.

This position is under MedicalMet Sdn. Bhd. subsidiary.

MedicalMet is a practice management software (PMS) designed to put your mind at ease when dealing with your day-to-day operations, specially catered for clinics, beauty salons, and health practitioners.

We are growing 300% year on year basis and target to support over 15 countries around the world.

  • Dynamic working environment, working with different key persons from different key expertise.
  • We believe that we can nurture good management skills in our company, because we are medium-sized and we run things fast and furious a.k.a. result-oriented.
  • Direct hands-on experience engagement with clients with supervision.
  • Exposure to the company's management.
  • Guaranteed learning curve from intermediate to expert.
  • Easily accumulate management skills.
Job Scope:
  • Client Relationship Management: Maintain and nurture strong relationships with key accounts, ensuring consistent communication and satisfaction.
    Maintain quality service by responding to customers in a timely manner, solving customer issues/complaints, and recommending solutions.
    Handle complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
  • Sales Support: Assist the sales team in documentation, marketing, and client management activities.
  • Business Development: Identify new business opportunities by researching market trends, competitors, and potential clients.
  • Strategic Planning: Contribute to the company's business development and sales strategy, helping to plan and coordinate research efforts.
  • Documentation: Maintain and improve software documentation and guides to ensure they are up-to-date and useful.
  • Customer Solutions: Address client complaints and issues promptly, providing tailored solutions and following up to ensure client satisfaction.
  • Industry Insight: Stay updated on industry trends and market activities to suggest product improvements or new offerings.
    Identify product improvements or new products by remaining current on industry trends, market activities, and competitors.
  • Possess excellent communication skills, customer relationship/service management, and the ability to multitask.
  • Ad-hoc Requests: Flexibly support additional tasks as needed.
Job Requirements
  • Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management/Marketing or equivalent.
  • Required language(s): English, Bahasa Malaysia.
  • No work experience required.
  • Have a desire to learn, try out new ideas and frameworks.
  • Strong ability to build and maintain client relationships.
Skills
  • Customer Service
  • Customer Relationship Management
  • Customer Support
  • Customer Retention
  • Customer Relationship Building
  • Software Testing
  • Business Development
  • Software Documentation
  • User Interface (UI)
  • User Experience (UX)
Company Benefits
  • Medical Card: Medical Card and Hospitalization coverage.
  • Flexible Working Hour: Freedom to work from home sometimes to focus on execution.

We are a group of companies with IT Solutions and products under our umbrella. Our slogan is "Quality above all else." Join our quality team and build quality products now If you are passionate about coding and want to make a great contribution to the IT world, you will be the right person

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