Senior Key Account Manager

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Ezypay Full time

The Role

Subscription payments are hard, we make it easy.

We seek a seasoned Senior Key Account Manager to own and grow our client relationships across the Asia region.

As the sole Senior Key Account Manager based in Malaysia, you will play a pivotal role in continuing Ezypay's growth and success. Reporting directly to the Head of Relationship Management, you will be responsible for maintaining and growing our key partnerships within Asia.

Your expertise in building and nurturing high-value client relationships, at a C-Suite level, will be instrumental in ensuring long-term customer satisfaction and loyalty. You will possess exceptional communication and interpersonal skills to foster deep client relationships, prepare and conduct in-depth business reviews, and drive business growth.

Key Responsibilities:

  • Embed Ezypay as an integral part of clients' business through deep understanding of their needs.
  • Protect existing revenue while proactively identifying and pursuing new growth opportunities within key accounts.
  • Develop and execute strategic account management and engagement plans.
  • Lead and develop a team of Account Executives in the Malaysia office.
  • Build and maintain strong relationships with key stakeholders at all levels within client's and Ezypay's organisations with a focus on C-Suite.
  • Prepare and deliver compelling business reviews to clients including data analysis and insights.
  • Continually drive optimization and growth, while reporting to key stakeholders on results, both internally and within customers' business.
  • Accurately forecast.
  • Negotiate commercial arrangements with customers.

You must be able to:

  • Build customer relationships then positively, proactively, and confidently manage these relationships, across multiple stakeholders and functions.
  • Embed Ezypay into our customers' business while understanding their business at a deep level.
  • Protect existing revenue and drive growth opportunities.
  • Manage multiple priorities, keeping a sense of calm and being a superstar in managing customer expectations.
  • Able to recognize areas of improvement, off-trend or skewed data, patterns that are not consistent which may flag areas of improvement – and liaise with stakeholders to mitigate.
  • Develop a proactive engagement plan for each account, ensuring internal and external stakeholders are aligned, including travel to customer sites.
  • Prepare and manage account plans for each customer.
  • Prepare, coordinate key stakeholders, and conduct quarterly business reviews with customers.
  • Negotiate commercial arrangements and reviews with customers, demonstrating commercial and financial acumen.
  • Accurately forecast.
  • Prepare and confidently present data and presentations as required.
  • Keep across trends in payments, ensuring you can develop knowledge and act as a trusted advisor to your portfolio.
  • Be self-motivated and driven, even when working in a different country from your leader.

Minimum Requirements:

  • A minimum of 10 years' experience in a similar role.
  • Proven track record in managing and growing key accounts in the payments industry.
  • Proven leadership success.
  • Deep understanding of the payments ecosystem, subscription-based business models preferred.
  • Strong commercial acumen, including contract negotiation and financial analysis.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to work autonomously and collaboratively in a global matrix environment.
  • Fluency in English is mandatory.

What We Offer:

  • Fantastic team culture.
  • Flexible working arrangements (including hybrid working) and work-life balance.
  • Guidance and mentoring from leaders within the business.
  • A dynamic and challenging environment, with the opportunity to make a real and lasting difference to our business.
  • Casual dress code.
  • Competitive salary package & performance bonus.
  • Gym subsidies.
  • Generous number of Annual Leaves.
  • Extensive medical coverage (including dental & optical).
  • Delicious office snacks.
  • Dynamic, positive work environment.
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