Customer Experience Specialist

We are hiring an experienced Customer Experience Specialist in Mid Valley, Johor Bahru - Shift hours: Rotational - 5am to 2pm / 9pm to 7am This role suits individual with sales and/or customer experience background and enjoys a role with plenty of customer interactions. If you have a love of connecting with people and providing great customer service...

**Responsibilities**: - Develop communication platform to promote the establishment and maintenance of meaningful communications and facilitate dialogues between customers, patients and families, team members, consultants, and other relevant parties. - To gather In & Out patient feedbacks on daily basis, check which feedback need to be follow up and update...

**Responsibilities**: - To provide administrative support to ensure sufficient operation of the office to secure efficiency and compliance to company policies. - Handling office tasks, such as filing, generating reports and setting up for meetings. Keep stock of office supplies and place orders when necessary. - Monitoring and update daily update list for...

**Responsibilities**: - To provide administrative support to ensure sufficient operation of the office to secure efficiency and compliance to company policies. - Handling office tasks, such as filing, generating reports and setting up for meetings. Keep stock of office supplies and place orders when necessary. - Monitoring and update daily update list for...

**What you will be doing**: - Personalise and engage customers effectively to drive customer satisfaction - Assist customers on inquiries and issues efficiently to mitigate detractors - Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time **What you’ll need**: - Fluent English with excellent...

**What you will be doing**: - Personalise and engage customers effectively to drive customer satisfaction - Assist customers on inquiries and issues efficiently to mitigate detractors - Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time **What you’ll need**: - Fluent English with excellent...

**What you will be doing**: - Personalise and engage customers effectively to drive customer satisfaction - Assist customers on inquiries and issues efficiently to mitigate detractors - Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time **What you’ll need**: - Fluent English with excellent...

**What you will be doing**: - Personalise and engage customers effectively to drive customer satisfaction - Assist customers on enquiries and issues efficiently to mitigate detractors - Ensuring service standards are met. e.g: CSAT, Quality Assurance (QA), Response time and Resolution time **What you’ll need**: - Fluent English with excellent...

Job Description Personalise and engage customers effectively to drive customer satisfaction Assist customer on enquiries and issues efficiently to mitigate detractors Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time Requirement Fluent English with excellent communication skills, both written and...

Castlery is looking for a **Customer Experience Specialist** to join our **Customer Experience Department.** The Customer Experience (CX) team bridges every touchpoint between Castlery and the customer, whether it’s through a physical store, an online shopping cart or any other touch point where one interacts with Castlery. Our role is to ensure that...

Personalise and engage customers effectively to drive customer satisfaction - Assist customer on enquiries and issues efficiently to mitigate detractors - Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time **Requirement** - Fluent English with excellent communication skills, both written and verbal - At...

Personalise and engage customers effectively to drive customer satisfaction - Assist customer on enquiries and issues efficiently to mitigate detractors - Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time **Requirement** - Fluent English with excellent communication skills, both written and verbal - At...

Responsibilities: 1. **Customer Inquiry Handling**: Manage inbound calls and WhatsApp inquiries, addressing general client inquiries regarding hospital products and services. 2. **Data Management and Reporting**: Maintain accurate records of customer interactions and inquiries, ensuring timely and thorough responses. 3. **Feedback Collection**: Ensure...

Job Title: Customs Entry SpecialistAt SEER S&R, we are seeking a highly skilled Customs Entry Specialist to join our team. As a key member of our customs clearance team, you will be responsible for ensuring seamless customs clearance processes for our clients.Key Responsibilities:Customs Declaration: Prepare and submit accurate customs declarations for...

Job Title: Customs Entry SpecialistAt SEER S&R, we are seeking a highly skilled Customs Entry Specialist to join our team. As a key member of our Customs Clearance team, you will be responsible for ensuring seamless customs clearance processes for our clients.Key Responsibilities:Customs Declaration: Prepare and submit accurate customs declarations for...

Job Title: Customs Entry SpecialistJob Position: Customs Entry SpecialistSalary Up To RM4000Location: Johor BahruJob Responsibilities:To prepare customs declaration forms for customs submission.To handle all custom formalities with the customs and other authorities with regards to custom clearance.To advise clients and agents on the proper HS Codes.To advise...

This role suits individuals with sales and/or customer experience background and enjoys a role with plenty of customer interactions. If you have a love of connecting with people and providing great customer service coupled with an interest in contributing directly to the bottom line of a multi-million-dollar organisation, this is the position for...

This role suits individuals with sales and/or customer experience background and enjoys a role with plenty of customer interactions. If you have a love of connecting with people and providing great customer service coupled with an interest in contributing directly to the bottom line of a multi-million-dollar organisation, this is the position for...

Personalise and engage customers effectively to drive customer satisfaction - Assist customer on enquiries and issues efficiently to mitigate detractors - Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time **Key Requirement**: - Fluent English with excellent communication skills, both written and verbal....

Location: Persiaran Southkey, Johor Bahru Working hours: Rotational Shifts Job Summary: This role suits individual with sales and/or customer experience background and enjoys a role with plenty of customer interactions. If you have a love of connecting with people and providing great customer service coupled with an interest in contributing directly to the...