Customer Experience Specialist
7 months ago
We are hiring an experienced Customer Experience Specialist in Mid Valley, Johor Bahru
- Shift hours: Rotational - 5am to 2pm / 9pm to 7am
This role suits individual with sales and/or customer experience background and enjoys a role with plenty of customer interactions. If you have a love of connecting with people and providing great customer service coupled with an interest in contributing directly to the bottom line of a multi-million-dollar organization, this is the position for you
**What you will be doing**:
- Customer queries pre and post-sales, online inquiry, call out to customers in AU, SG, US
- Personalise and engage customers effectively to drive customer satisfaction
- Assist customer on enquiries and issues efficiently to mitigate detractors
- Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time
**What you’ll need**:
- Fluent English with excellent communication skills, both written and verbal
- At least 3 Years of working experience in the related field is required for this position
- Ability to determine customer needs and quickly build rapport with customers
- Ability to empathize with and prioritize customer needs, provide appropriate solutions and setting expectations with customers.
- Team player, working collaboratively within and across teams
- Experience working with Zendesk and/or a similar ticketing system is highly advantageous.
**Job Types**: Full-time, Permanent
Pay: RM3,000.00 - RM4,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Rotational shift
Supplemental pay types:
- Yearly bonus
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