Service Desk Specialist with Mandarin

CUSTOMER SERVICE SPECIALIST BANKING- MANDARIN LOCATION: PETALING JAYA Salary Up to: RM3,000 - RM3,900 Working Hour: 5 Working days 24/7 Rotational Shift Language allowance : RM300 Job Scope: Responding to customer requests, managing concerns,and providing specific information based on the enquiries received via phone call. Job Requirements: Bachelor's Degree...

**Key Responsibilities**: - Issue Resolution: Troubleshoot hardware and software problems, identify root causes, and work towards effective solutions. Escalate complex issues to higher-level support as needed. - Ticket Management: Create, document, and manage service desk tickets in a timely and organized manner, ensuring accurate tracking and resolution of...

ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...

ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...

Responds and addresses customers' problems in a timely manner utilizing our support system - Supports customer in a high quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical issue if required. - Utilizes proprietary and external tools and resources to identify and resolve customers' inquiries - Provides feedback on tools, resources,...

**Company Description** At NEXTDC we have been building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. We are establishing a new data centre in Petaling...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

**Responsibilities**: - Create, close and resolve service ticket in the customer care systems - Log case to vendor and follow up to close service tickets - Follow up on outstanding requests and ensure timely resolution - Perform escalation to Level 2 support for any calls that beyond the 1st level scopes - Execute responsibilities promptly following...

Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and...

Key Objectives of Position: As a Lenovo Managed Service Desk Supervisor, you are one of the key pillars in providing support services for our Managed Service customers. Being skilled in Lenovo Systems, procedures, and operations, you will be responsible to drive customer support Service Level Agreement (SLA) primarily in Indonesia & South East Asia markets....

The ATS Global Service Desk **provides end-to-end support to our customers in manufacturing environments, 24×7, in multiple languages**. **Responsibilies**: Process incoming -**IT service management tool **(ITSM) - Analyse and resolve most common enquiries using step-by-step instructions provided to you Deliver high -quality customer service at all...

IT Service Desk Analyst - Arabic Speaking Petaling Jaya - Malaysia About us We are a global technology company, driving energy innovation for a balanced planet.​ Together, we create amazing technology that unlocks access to energy for the benefit of all.​ Our inclusive culture is the key to our success. We collaborate with our internal...

IT Service Desk Analyst - Arabic Speaking Petaling Jaya - Malaysia About us We are a global technology company, driving energy innovation for a balanced planet.​ Together, we create amazing technology that unlocks access to energy for the benefit of all.​ Our inclusive culture is the key to our success. We collaborate with our internal...

**Company Description** NEXTDC designs, builds and operates next generation data centres using cutting edge technology, providing local and international companies with premium data storage facilities that enable them to transition to a cloud computing environment. Going from a start up to a scale up, NEXTDC is an ASX200 listed company with eight, soon to be...

**Company Description** NEXTDC designs, builds and operates next generation data centres using cutting edge technology, providing local and international companies with premium data storage facilities that enable them to transition to a cloud computing environment. Going from a start up to a scale up, NEXTDC is an ASX200 listed company with eight, soon to be...

The ATS Global Service Desk **provides end-to-end support to our customers in manufacturing environments, 24x7, in multiple languages**. **Responsibilies**: - Input detailed technical information into the online **IT service management tool **(ITSM) - Analyse and resolve most common enquiries using step-by-step instructions provided to you - Deliver...

The ATS Global Service Desk **provides end-to-end support to our customers in manufacturing environments, 24x7, in multiple languages**. **Responsibilies**: - Input detailed technical information into the online **IT service management tool **(ITSM) - Analyse and resolve most common enquiries using step-by-step instructions provided to you - Deliver...

Tasks: - Provide remote L1 Support to End Users; - Analyzing problem & putting correct resolution in place; - Troubleshooting and relating resolution procedures to non-technical end - users, - opening, closing & monitoring of the incidents in the system during the complete incident lifecycle; - Monitoring the correct timelines (SLA) **Requirements**: -...

**Job Specification** - Perform Account Administration of System and Application. - First point of contact to customers. Create service request in the customer care systems. Perform 1st level problems analysis and troubleshooting of technical issue. Escalate service ticket to 2nd Level or onsite support team to further resolving the technical issue. Provide...

**Job Specification** - As a Service Desk Analyst, you will be the first point of contact for customers, responsible for providing exceptional technical support and assistance. You will create incidents / service requests in the customer care systems, perform 1st level problem analysis and troubleshooting of technical issues, and escalate service tickets to...