Recoveries Team Leader

2 months ago


Kuala Lumpur, Malaysia EZYPAY Full time

**Key Responsibilities**:

- Team Leadership - Supervise and mentor a small team, fostering a collaborative and high-performance work environment.
- Meeting Deadlines - Manage and prioritize tasks to meet strict deadlines, ensuring timely resolution of recoveries and chargebacks.
- Attention to Detail - Demonstrate a meticulous approach to work, meticulously examining details to identify discrepancies and discrepancies in financial transactions.
- Exceptional Communication Skills - Exhibit outstanding verbal and written communication skills in English to effectively liaise with internal teams, external stakeholders, and clients.
- Debt Recovery & Chargeback Management - Utilize previous experience in debt recovery and chargeback management to resolve disputes, negotiate effectively, and recover funds efficiently.
- Negotiation Skills - Utilize strong negotiation skills to mediate disputes, ensuring mutually beneficial outcomes for the organization and clients.
- Excel Proficiency - Possess intermediate to advanced skills in Excel, utilizing spreadsheets for data analysis, reporting, and financial tracking.
- Cross-Team Collaboration - Collaborate effectively with multiple teams and stakeholders, fostering positive working relationships to achieve shared objectives.
- Process Creation & Documentation - Develop and document efficient and standardized processes related to recoveries and chargebacks, ensuring clarity and consistency in operations.

**Qualifications**:

- Bachelor’s degree in a relevant field preferred.
- Previous experience in debt recovery and/or chargeback management.
- Proven experience in managing a small team, meeting deadlines, and handling complex financial transactions.
- Exceptional English language proficiency and communication skills, both verbal and written.
- Negotiation skills and ability to handle difficult situations with tact and diplomacy.
- Intermediate to advanced Excel skills for data analysis and reporting.
- Experience in creating and documenting processes for operational efficiency.
- Ability to collaborate effectively across multiple teams and stakeholders.
- Previous experience in the financial services/payments industry is highly desirable.



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