Continuous Improvement Manager

4 days ago


Kuala Lumpur, Malaysia TMF Group Full time

TMF is a leading provider of professional services, working across 83 countries with 9,500 employees across the globe.

Over the past two years, we have been deploying a digital backbone to establish consistency in processes, controls and systems. As our operations mature we are looking for an experienced Continuous Improvement leader to build Lean Six Sigma capabilities throughout the organisation and to drive ongoing improvements in service quality and cost.

This is a new role, reporting to our Global Continuous Improvement Lead, working across our global footprint. The role will need to partner and coach our 40+ operational excellence team members to deliver improvement initiatives.

The role will be focused on three main outcomes:

- Build Lean Six Sigma skills across delivery and operational excellence teams, through formal training and ongoing coaching
- Deliver measurable improvements in the cost of delivery
- Deliver measurable improvements in the quality of our service

**Role Purpose**
- Establish a continuous improvement methodology and approach for TMF Group
- Train Operational Excellence staff to become black belts, green belts and yellow belts
- Deliver Lean Six Sigma training to client delivery teams, to build continuous improvement across our teams
- Manage a team of three (master) black belts who will be responsible for:

- Defining, embedding and reviewing operational metrics to help client delivery teams identify and drive areas of improvement
- Coaching delivery and operational excellence teams to identify and deliver improvements
- Communicate successes and ensure they are shared across the business

**Background**:

- 8+ years of experience driving continuous improvement at scale
- Black Belt, with accreditations to deliver certified training to others
- Experience in leading continuous improvement within a global, professional services and/or financial services firm

**Mindset**
- Value focused, ensuring that improvement deliver shareholder value
- Highly collaborative, able to build relationships across the globe
- Multi-cultural background, with experience delivering change with different cultures

**Make an impact**

Our global presence in more than 80 countries allows you to impact how global and diverse clients do business as well as give back to the global communities we operate in

**Be part of One TMF**

At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

**A world of opportunity**

Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.



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