Business Continuity Management

6 months ago


Kuala Lumpur, Malaysia Tech solutions and Development Sdn Bhd Full time

BCM Governance Initiative Support
- Functional Assessment
- Pre-assessment planning and coordination with Business Units BCM Managers.
- Define the assessment scope and communicate program objectives and preassessment checklists. Senior Manager Group BCM Governance & Systems Support
- Gather relevant documentation and procedures to ensure comprehensive preparation for the assessment.
- Support Group BCM SMEs during the actual assessment period. - Work with various stakeholders to consolidate assessment findings, identifying the strengths, gaps, and suggested improvements and present it for management reporting.
- Continuous monitoring and ongoing communication with stakeholders to ensure the implementation of recommended action plans and report progress. BCM SME for Third Party Management
- Develop training and other reference material to support BCM reviews in the ThirdParty Management System.
- Conduct BCM assessment/reviews for Group Office Contracts in the Third-Party Management System.
- Work closely with Third Party Management team to ensure continuous improvement and strengthening of business continuity readiness reviews for critical third parties.
- Be a single point of contact and facilitate periodic training and awareness sessions for new BCM managers in Business units on conducting BCM assessments for thirdparties. Risk and Controls Assessment for Group Office
- Risk Champion to complete the Risk Assessment and the Operating Effectiveness assessment for the BCM controls for Group Office.
- Evaluate the adequacy of the related control in mitigating operational risks by considering the design, implementation, operating and overall effectiveness.
- Work closely with Operational Risk Management team to ensure BCM are designed and operated effectively via suitable monitoring mechanism. Group BCM Related Systems Support Training and Guidance
- Develop training and other reference material to support end user adoption and usage.
- Facilitate periodic training for relevant new joiners and key system users. Senior Manger Group BCM Governance & Systems Support
- Be key point of contact for general end user system queries. System Support - Change Management
- Document business requirements for change requests
- Review all proposed change requests for business impact and benefit.
- Support the change requests with end users & IT support team regarding the software/platform upgrades and maintenance.
- Be key point of contact for IT throughout review and development of all change requests.
- Work with Head Office to prioritise all approved changes based on business demand
- Communicate system changes to business unit and group functions and facilitate training where needed. System Support - System Problems/Application Errors
- As required by IT, support incident review to clarify current expected behavior.
- Be key point of contact for any third-party contractor involved in incident resolution.
- As required by IT review proposed fixes for potential knock-on impact to other system elements and or business methodologies
- Complete testing of fixes prior to production deployment System Support - Service Requests/Other Requirements
- Be business approver for system user access.
- Be key point of contact to IT support to resolve Service Request queries.
- Facilitate weekly governance forums to review all open items related to system performance/maintenance.
- Be key point of contact for BU and group functions on all business-related system queries.
- On a periodic basis update relevant support materials including training and FAQ and distribute to appropriate end users
- Lead End to End System Testing for all System Upgrades (Including Planning and Coordination of BU Participants and vendor support) Job Requirements Senior Manger Group BCM Governance & Systems Support
- Minimum of 10 years’ experience in Governance and Controls, preferably but not mandatorily in the Business Continuity Management domain.
- Working knowledge of Business continuity management and Third-party risk management procedures
- In-depth knowledge of change management and system development lifecycle.
- Proficient in using Microsoft Office Suite and creating high quality presentations/deck and reports.
- Highly organized, results driven self-starter with excellent interpersonal, communication and influencing skills
- Fluent in spoken and written English with ability to present articulately.

Job Requirements:
Senior Manger Group BCM Governance & Systems Support
- Minimum of 10 years’ experience in Governance and Controls, preferably but not mandatorily in the Business Continuity Management domain.
- Working knowledge of Business continuity management and Third-party risk management procedures
- In-depth knowledge of change management and system development lifecycle.
- Proficient in using Microsoft Office Suite and creating high quality presentations/deck and reports.
- Highly organized, results driven self-starter with excellent interpe



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