Duty Manager

4 weeks ago


Kuah, Malaysia PARKROYAL Langkawi Resort Full time

**工作職責:**

支援客房總監/前廳經理/助理前廳經理監督前廳的日常運營,確保前廳員工的工作效率,監控所有流程的效率,並為所有團隊成員創造積極的工作環境。
- 領導並指導前廳團隊,確保順暢、無縫的服務體驗。
- 解決問題並迅速思考以解決遇到的任何問題。
- 激勵、培訓和發展一支多元化的團隊。
- 在前廳部的運作和管理中發揮核心作用。
- 以專業和友善的方式與客人和同事互動。
- 依照上級的指示接待飯店的客人。
- 協助貴賓抵達和離開。
- 檢查度假村區域的清潔度,並確保前廳部員工的儀表和行為得體、有序。
- 檢查抵達客人的個人資料和詳細信息,並確保每次在 PMS 上註冊時都填寫所有資訊。
- 在入住率高的時期保持更新,涉及:走進的客人和釋放房間因缺席而被封鎖。
- 與各相關部門協調,確保前廳職能正常運作。
- 處理客人投訴和其他相關問題並在值班經理日誌中報告。
- 回答客人的詢問,處理投訴並滿足客人的需求。

**工作要求:**
- 至少 2 至 3 年在 4 星級或 5 星級飯店/度假村的類似職位的工作經驗。
- 對 OPERA PMS 有豐富的了解。具有操作 OPERA Cloud 的經驗將是一個額外的優勢。
- 熟練英語口語和書面語以及印尼語對於擔任此職位至關重要。能夠說普通話和其他語言將是一個額外的優勢。
- 以客人為導向的個性,具有出色的客戶管理技能。
- 高標準的準確性和出色的時間管理。
- 能夠作為團隊合作者開展工作,同時作為可靠的個人領導者。
- 具有良好的解決問題的能力。
- 能夠自信且有效地管理衝突。

由於馬來西亞就業簽證的限制,請注意,此職位僅開放給本地馬來西亞人或僅在馬來西亞擁有合法工作權利的候選人。

我們遺憾地通知您,只有入圍者才會收到通知。

感謝您的興趣和申請。


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