Service Process Controller

3 weeks ago


Malaysia Fujitsu Full time

**Key Accountabilities**:

- Follows established processes / systems and recommends improvements to these as appropriate to resolve routine
customer enquiries.
- Documents actions taken to resolve enquiries.
- Takes ownership for documenting, and monitoring adherence to all account related processes.
- Ensures the processes in place are aligned with the contractual requirements.
- Acts as point of escalation and owns management of the processes leading to successful resolution of the escalated issue.
- Responsible for the implementation of any new processes resulting from account changes as well as ensuring full team engagement in the new developments.
- Escalates issues as necessary to deliver required service level and meet or exceed customer expectations / SLA.
- Monitors performance through statistical reporting and analysis. Analyses and identifies areas of improvement to the service to ensure customer satisfaction.
- Prevents negative trends by properly raising and reacting to performance and progress gaps.
- Owns and accepts personal responsibility for customer problems and champions customer issues to resolution.
- Builds and enhances strong customer relationships and acts as an escalation point for the customer.
- Takes responsibility for learning about all current customer needs.

**Key Performance Indicators : **

Control the resolution of incidents to agreed service levels
Act as point of escalation in dispute or uncertainty over appropriate resolver group for an incident
Act as point of escalation when closure of an incident is disputed by the user
Ensure the Incident / Change / Problem / Knowledge Management process, procedures and work instructions are adhered to by all relevant parties.
Monitor and report on the effectiveness of the Incident / Request / MIM procedures.


  • Service Process Lead

    4 weeks ago


    Malaysia Fujitsu Limited Full time

    Key Accountabilities  Delivers a specialist service management function within or into a account  Leads on elements of service delivery to lower management level within the customer(s) in order to deliver  contracted service commitments & continual service improvements.  Contributes to the service partnership as part of one service team with...


  • Malaysia Infineon Technologies Full time

    In your new role you will: Lead Process Integration engineers from various technologies in Device Process Control Monitoring (PCM) stability and capability index (Cpk) improvement. Set up overall PCM Cpk Key Performance Index (KPI) monitoring and responsible for regular PCM Cpk reporting for Management Review. Organize and lead overall technologies PCM...

  • Process Executive

    7 days ago


    Malaysia Cognizant Full time

    **Sr. Analyst - People Services** **Qualification**: **Graduate (exclusion**: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo **Responsibility**: **Stakeholder/Business Management**: - Meet/Exceed targets set within the key research activities(Talent Research & Data Management). - Ensure exceptional viability / accexptance...


  • Malaysia Infineon Technologies Full time

    In your new role you will: Perform process engineering and production support in one selected assigned area of semiconductor process. Work as a team between Manufacturing / Maintenances / UPE / LBS / Technology / Quality to resolve production and quality issues and reduce production line disruptions. Support tools installations as well as process &...


  • Malaysia Infineon Technologies Full time

    In your new role you will: Perform process engineering and production support in one selected assigned area of semiconductor process. Work as a team between Manufacturing / Maintenances / UPE / LBS / Technology / Quality to resolve production and quality issues and reduce production line disruptions. Support tools installations as well as process &...

  • Controller analyst

    3 weeks ago


    Malaysia APAC Michael Page Full time

    Utilizing accounting principles and procedures, the application involves analyzing financial data, crafting precise and timely financial reports and statements, and enforcing proper accounting controls to maintain accuracy and integrity.Client DetailsA global shared service centre.DescriptionConduct timely and accurate monthly account reconciliations using...

  • Finance Controller

    4 weeks ago


    Malaysia RANACO MARINE SDN BHD Full time

    1. To undertake all aspects of financial management, Corporate accounting, regulatory and financial reporting, budget and forecasts preparation, banking and finance activities, insurance recommendations and related purchases and corporate documentation, as well as development of internal control policies and procedures. 2. Shall work directly with the...

  • Process Chemist

    4 weeks ago


    Malaysia Venator Full time

    Job Description: To carry out all duties at all times in compliance with all Venator Corporate and Venator EHS, product stewardship, business conduct policies and guidelines. To co-ordinates plant improvements activities, starts with verification experiments in the Technical Laboratory and pursue with the Plant trial, with objectives to determine the best...


  • Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area- Location- Description **Primary Objective**: - He /She will assist Head, Treasury Operations Control to oversee the day-to-day operations in ensuring accuracy and efficiency with the objective of avoiding operational risk and losses. - Maintain a high quality customer service standards by...

  • Financial Controller

    4 weeks ago


    Malaysia Global Indian International School Pte. Ltd. Full time

    Malaysia- Full-Time- 20th Mar 2024**Qualifications** - CA (Chartered Accountant) **Overview** - The role holder is responsible for providing leadership to the local Finance team, assisting in the development and implementation of Finance strategies, policies and procedures in the geography, and providing support to senior leadership...

  • Manager, Finance

    5 days ago


    Malaysia CIMB Group Full time

    **Manager RCS - Quality Assurance, Group Finance Risk Control Unit MY **Purpose of Role** - An independent staff assigned by business / function (not involved in the execution of the control) to perform the Controls Effectiveness Testing (“CET”) and Key Risk Indicator Monitoring (“KRI”) in SHARP. - Tester is to ensure execution of the testing as per...


  • Malaysia Baba Products (M) Full time

    **Date**:28 Nov 2023 **Location**: MY **Company**:Baba Products **Job Summary (Brief summary of Job Responsibility)**: Perform inspections, checks, tests to evaluate incoming raw materials, in-process and finished goods. Perform review of final products to ensure quality specifications are always met. Collect sample & send to QC lab as required. **Job...

  • Financial Controller

    3 weeks ago


    Malaysia GXBank Full time

    GX Bank Berhad - the Grab-led Digital Bank - is the the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises. We are driven by our shared purpose and passion to bring positive...


  • Malaysia Monroe Consulting Group Full time

    Executive recruitment company Monroe Consulting Group's Industrial Division is recruiting on behalf of a global leader within the manufacturing for natural resources.Job summary:Responsible for the daily operation & management of the Shared Service Centre. The successful candidate will work with local, regional and global stakeholders to ensure smooth...


  • Malaysia Monroe Consulting Group Full time

    Executive recruitment company Monroe Consulting Group's Industrial Division is recruiting on behalf of a global leader within the manufacturing for natural resources.Job summary:Responsible for the daily operation & management of the Shared Service Centre. The successful candidate will work with local, regional and global stakeholders to ensure smooth...

  • Financial Controller

    2 hours ago


    Malaysia Michael Page Full time

    Kuala Lumpur Permanent MYR15,000 - MYR20,000 per month (MYR180,000 - MYR240,000 per year) PLC Good career progression About Our Client A well-known brand in the country that has gained a significant reputation for its products and services. Job Description To ensure strict adherence of Group policies and procedures in respect of financial operations,...


  • Malaysia Western Digital Capital Full time

    Job Type (exemption status): Exempt position - Please see related compensation & benefits details below Business Function: Process Engineering Company Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a...


  • Malaysia Western Digital Capital Full time

    Job Type (exemption status): Exempt position - Please see related compensation & benefits details below Business Function: Process Engineering Company Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a...

  • Financial Controller

    8 hours ago


    Malaysia Michael Page Full time

    Kuala Lumpur Permanent MYR15,000 - MYR20,000 per month (MYR180,000 - MYR240,000 per year) PLC Good career progression About Our Client A well-known brand in the country that has gained a significant reputation for its products and services. Job Description To ensure strict adherence of Group policies and procedures in respect of financial operations,...

  • Financial Controller

    3 weeks ago


    Malaysia APAC Michael Page Full time

    We are seeking a qualified and experienced Financial Controller to join our growing retail organization. You will be a key member of the finance team, responsible for overseeing all aspects of our financial operations and providing strategic financial guidance. In this role, you will play a vital part in ensuring the financial health and profitability of our...