Customer Service Advisor

6 months ago


Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

**Job Title : Customer Service Agent** Mandarin or Cantonese Voice Support Shift Timing

**PERMANENT NIGHT SHIFT, **Work Hour 8pm to 8am, Monday to Sunday Working Roster 5 days per week, each shift is 9xhour durations including 1-hour lunch break and 15 mins short break twice

**Role & Responsibilties**:

- Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times.
- Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.

**Requirements**:

- Minumim 1 year relevant working experience in voice channel support in customer services
- Minimum Diploma Holder or higher is preferred.
- Strong in communication skill in oral & written, deliver active listening and able to articulate step by step problem solving.
- Proficient in Mandarin either Cantonese and English is a must

**Job Types**: Full-time, Permanent

Pay: RM4,500.00 - RM5,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift
- Monday to Friday
- Rotational shift

Supplemental pay types:

- Performance bonus
- Retention bonus

**Education**:

- STM/STPM (required)

**Language**:

- Mandarin (required)



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