Customer Service Advisor
6 months ago
**Job Title : Customer Service Agent** Mandarin or Cantonese Voice Support Shift Timing
**PERMANENT NIGHT SHIFT, **Work Hour 8pm to 8am, Monday to Sunday Working Roster 5 days per week, each shift is 9xhour durations including 1-hour lunch break and 15 mins short break twice
**Role & Responsibilties**:
- Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times.
- Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
**Requirements**:
- Minumim 1 year relevant working experience in voice channel support in customer services
- Minimum Diploma Holder or higher is preferred.
- Strong in communication skill in oral & written, deliver active listening and able to articulate step by step problem solving.
- Proficient in Mandarin either Cantonese and English is a must
**Job Types**: Full-time, Permanent
Pay: RM4,500.00 - RM5,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
- Rotational shift
Supplemental pay types:
- Performance bonus
- Retention bonus
**Education**:
- STM/STPM (required)
**Language**:
- Mandarin (required)
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