Customer Service Officer/executive

3 weeks ago


Sepang, Malaysia Geodis Malaysia Full time

Job Description:

- Provide support to arrange freight services for customers, aligned with customer’s freight management needs in line with (CS)SOP.
- Ensure GW policy, customs procedures are being complied.
- Ensure booking accepted by airline based on committed transit time with workable sell rate.
- Ensure client’s requirements are communicated with operations team promptly.
- Effectively communicate with overseas offices/agents/Carriers to meet customer expectation.
- Ensure timely update and communication on shipment status to customer.
- Proactively following up on the uplifting of shipments and service recovery in the event of offloading or delay.
- Provide excellent accessibility and resolutions to customers to maximize business revenue and opportunity.
- Ensure correct buy cost and sold rate are communicated with operations team.
- Identify and act on selling opportunities to new / existing customers to retain revenue.
- Billing on time for ex work shipment and customer invoicing.
- Identify potential process gap and areas for improvement.

Job Requirements:

- At least 3 years experiences in air import & export operations in the airfreight industry.
- Good air cargo knowledge.
- Strong in interpersonal communication.
- Team management - ability to lead, guide, support and develop the team members.

**Salary**: RM2,000.00 - RM4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift



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