Customer Service Executive/Officer
Found in: Talent MY C2 - 2 weeks ago
Ensure dedicated customer requirements are met timely and complaints resolved amicably.
Customer Service & Control Tower
• Review Bolloré Logistics performance and quality indicators which have been contracted with customer.
• Control tower support: SOP update, contractual rates update.
• Preparation of meetings with customer: analysis, reporting, charts.
• Develop and implement the sales action plan by monitoring the control tower team and the network.
• Follows the direction of Program Manager for the action plan.
• Carrying out any other request made by the Program Manager.
Specific Activities
• Carrying out any other request made by their manager.
Requirements
Technical
• Minimum of 1-2 years’ experience in customer service function
Behavioural
• Excellent communication
• Team player
• Rigorous
• Excellent inter-personal skills
• Organized
• Responsive
Language
• Fluent in English + local language
• French speaking is a bonus
Benefits
You will enjoy:
- Dental
- Medical
- Birthday Leave
- Festival Leave
-
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