Customer Service Executive/Officer

Found in: Talent MY C2 - 2 weeks ago


Sepang, Malaysia Bollore Logistics Asia Pacific Full time

Ensure dedicated customer requirements are met timely and complaints resolved amicably.

Customer Service & Control Tower

• Review Bolloré Logistics performance and quality indicators which have been contracted with customer.

• Control tower support: SOP update, contractual rates update.

• Preparation of meetings with customer: analysis, reporting, charts.

• Develop and implement the sales action plan by monitoring the control tower team and the network.

• Follows the direction of Program Manager for the action plan.

• Carrying out any other request made by the Program Manager.

Specific Activities

• Carrying out any other request made by their manager.

Requirements

Technical

• Minimum of 1-2 years’ experience in customer service function

Behavioural

• Excellent communication

• Team player

• Rigorous

• Excellent inter-personal skills

• Organized

• Responsive

Language

• Fluent in English + local language

• French speaking is a bonus

Benefits

You will enjoy:

  • Dental
  • Medical
  • Birthday Leave
  • Festival Leave


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