Customer Care Executive
7 months ago
**Responsibilities**:
- First point of contact for customers enquiries regarding our product and services.
- Contacting our current and potential customers to gather information, customer needs, feedback and conducting customer survey for management review.
- Liaise with the logístical team and courier for delivering equipment and parts.
- Working with the Logistics team to create PO, DO, Invoices and other related forms.
- Backup the In-house team when required.
- Following up with Customer ensuring the order is successfully fulfilled.
- Providing feedback to management on recurring customer issues and suggesting improvements to enhance customer service processes and procedures.
- Identifying areas of improvement, creating guidelines and SOP to ensure processes are done in an efficient and timely manner.
- Manage other administrative, office and related tasks as assigned by the immediate superior.
**Job Requirements**:
- Bachelor's degree or equivalent work experience.
- Previous experience in customer service, preferably in a call center or similar environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
**Job Details:
- **
- **Salary Range**: Up to RM4,500.00
- **Working Hour**: Monday to Friday, 8.30AM-5.45PM
- **Location**:Bangsar, Kuala Lumpur
- **Job Type**: Permanent
**Job Type**: Permanent
**Salary**: RM3,000.00 - RM4,500.00 per month
**Benefits**:
- Professional development
Schedule:
- Monday to Friday
-
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