Customer Care Executive

4 days ago


Kuala Lumpur, Malaysia DSS Software Solution Sdn Bhd Full time

*
- Responsibilities
- 1. Provide operational support to clients by answering calls and online queries, and provide technical solution to the issues.
- 2. Identify and provide feedback from customer to support team for continuous improvement.
- 3. Docu programs.
- 5. Keep and update reported issues and work closely with technical support team to assure quality client customement call center processes and FAQ and work on continuous process improvement.
- 4. Provide product and technical guidelines for clients and educate clients on how to use new features or add onr service.
*
*
- Requirements
*
- 1. Good written and spoken communication skills in English and Bahasa Malaysia (ability to speak in Mandarin will be an added advantage).
- 2. Must be energetic, positive minded and good team player.
- 3. Good work ethic, well organized and self-motivated.
- 4. Great attention to detail and ability to multitask.
*

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
Schedule:

- Day shift
Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- STM/STPM (preferred)
**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)



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